Learning Care Group · 1 week ago
Sr Director of Field Communications & Workforce Management
Novi, MI
Full-time
Hybrid
Director/Executive
$180K/yr - $200K/yr
10+ years expLearning Care Group is a community-focused organization dedicated to caring for children and families. The Senior Director of Field Communications and Workforce Management will lead the strategy and execution of field communications, ensuring alignment with organizational priorities and overseeing the Workforce Management implementation project.
E-LearningEdTechEducation
Responsibilities
Lead Field Communication Strategy
Define and execute the overall strategy for field communications in partnership with the VP of Operations
Ensure messaging aligns with organizational priorities and brand standards
Approve and Oversee Communication Deliverables
Review and approve all field communications and the monthly Field Playbook
Maintain quality, clarity, and timeliness of content
Serve as Business Owner for Workforce Management (WFM) Implementation
Drive WFM project from initial development through deployment
Oversee ongoing training, adoption, and system enhancements
Partner Across the Organization
Collaborate with SC and field leadership to align strategies and initiatives
Facilitate cross-functional communication and decision-making
Lead and Organize Cross-Functional Meetings
Prepare agendas, materials, and presentations for key meetings
Ensure follow-up actions are documented and executed
Manage and Develop Direct Reports
Provide coaching, feedback, and performance management
Foster a culture of collaboration and accountability
Monitor and Improve Communication Effectiveness
Analyze feedback and engagement metrics to optimize communication strategies
Implement improvements based on insights and best practices
Ensure Compliance and Consistency
Maintain adherence to organizational standards and policies in all communications
Establish and enforce templates and guidelines
Oversee Content Calendar and Delivery Timelines
Manage scheduling for communication deliverables and WFM milestones
Coordinate timing with business priorities and field needs
Provide Executive-Level Reporting and Insights
Prepare summaries and updates for senior leadership on communication and WFM progress
Recommend strategic adjustments based on data and trends
Qualification
Required
Bachelor's Degree preferred
Minimum 10-12 years' experience in directly overseeing field communications and working with a Workforce Management solution (preferred UKG)
Willingness to travel to our Corporate Office in Novi, MI a minimum of 1 time per month
Excellent customer service skills with both internal and external customers
Capable of working with frequent interruptions and changing priorities
Effective communication skills, written, verbal and interpersonal
Proficient time management, organizational skills and ability to meet established deadlines
Benefits
Minimum 50% childcare discount
Immediate access to benefits
Innovative health programs
401(k) company match
Ongoing training
Tuition reimbursement
Credential assistance
Master Teacher Program
Paid time off
Variety of health and welfare benefits
Medical
Dental
Vision
Healthcare & dependent care flexible spending accounts (FSAs)
Life insurance
Disability
Accident
Critical illness
Hospital indemnity
Pre-paid legal
Pet insurance
Identity theft protection
401(k) retirement plan
Company provided match on their elective deferrals
Education assistance including tuition reimbursement
Childcare discount available to all employees
Corporate partner Discounts
Flexible Paid Time Off (PTO) plan
Company
Learning Care Group
Learning Care Group is the Second-largest for-profit child care provider .
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
PSP Investments
2018-03-13Series Unknown
2014-05-05Acquired
Leadership Team
John Bork
President, Chief Executive Officer
Adam Schober
Chief Financial Officer
Recent News
Company data provided by crunchbase