VitalCaring Group · 3 weeks ago
IT Support Technician - Help Desk
Dallas, TX
Full-time
Onsite
Entry Level
1+ years expVitalCaring Group is one of the nation’s leading home health and hospice providers. The IT Support Specialist plays a crucial role in supporting both corporate and branch users with desktop configuration, repair, and troubleshooting various IT Help Desk issues.
Elder CareHealth CareHome Health Care
Responsibilities
Communicate electronically (and in-person) with desktop users experiencing technical difficulties by troubleshooting and documenting problems
Reproduce, diagnose, and analyze problems reported by end-users, in turn formulating solutions to resolve the issue at hand
Provide training and advice to users, both in response to identified difficulties and to share tips for optimal computer operation
Organize and maintain a problems and solutions log for use by other Desktop Support personnel
Set up and deploy IT equipment for new employees
Train users in software and operating systems
Address and resolve incoming tickets from users regarding hardware, software, and network issues
Assess recurring issues to create automated processes where possible
Qualification
Required
High School Graduate required
Minimum of 1 year experience in an IT Help Desk role
Able to absorb and process new information quickly, keeping up with constantly changing and evolving systems
Must be able to think logically and improvise to apply past knowledge and situations to new problems or symptoms
Reliable transportation. Valid and current auto liability insurance
Excellent interpersonal, organizational, problem solving, and customer service skills
Ability to quickly diagnose and resolve technical issues
Ability to learn new technologies and master them
Must be self-motivated with the ability to stay focused and meet goals
Highly motivated and interested in gaining experience in the areas of helpdesk/desktop configuration, repair, and support
Benefits
Medical, Dental & Vision
Pharmacy Benefits
Virtual & Mental Health Support
Flexible Spending Accounts (FSAs) & Health Savings Account (HSA)
Supplemental Health & Life Insurance
401(k) with Company Match
Employee Referral Program
Prepaid Legal Plans
Identity Theft Protection
Paid Time Off
Pet Insurance
Tuition & Continuing Education Reimbursement
Company
VitalCaring Group
VitalCaring Group is a Medicare-certified home healthcare agency that provides home healthcare services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
April Anthony
Chief Executive Officer
Jessica Vogt, CPA
Chief Financial Officer
Company data provided by crunchbase