Compucom Staffing · 23 hours ago
Desktop Support Tech
Richmond, VA
Full-time
Onsite
Mid Level
$18.75/hr - $27.50/hr
3+ years expCompucom Staffing is seeking a qualified Desktop Support Technician to join their team onsite in Richmond, VA and provide end-user support. The role involves maintaining, analyzing, troubleshooting, and repairing computer systems and peripherals, as well as providing user account support and resolving network connection issues.
ConsultingDeliveryInformation TechnologyStaffing Agency
No H1B
Responsibilities
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
Documents, maintains, upgrades, or replaces hardware and software systems
Supports and maintains user account information including rights, security, and systems groups
Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
Resolves network connection issues, track network connections back to network switches
Escalates problems and issues to a higher level of support if unable to resolve
Represents the company in a professional and businesslike manner and communicates effectively with customers and associates
Interacts with customers, responding to routine technical questions or requests for information
Qualification
Required
Minimum 3 to 6+ years of experience supporting PC Hardware and software
Minimum 3+ years of Deskside Support experience
ServiceNow or similar ticketing system experience
Hardware and software support experience
Customer Facing experience
Able to train quickly on procedures and should have good IT knowledge base
Basic network troubleshooting skills
Able to multi-task, work in a fast-paced environment with strong personalities, and detail oriented
Preferred
Comfortability providing hands and feet support for Server and Network is a plus
Experience supporting mobile data plans, mobile networks, and devices is a plus
CompTIA A+ certification preferred but not required
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
AD&D insurance
Disability plans
Employee Assistance Program
Paid holidays (up to 6 days annually)
Paid time off (minimum of 10 days annually)
Paid parental leave (minimum of 10 days annually)
401(k)
FSA/HSA pre-tax benefits
Company
Compucom Staffing
Our mission is to provide exceptional IT talent and scalable staffing solutions that enable our clients to be more agile and productive.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase