EY · 13 hours ago
Technology Consulting - Service Delivery Center - ServiceNow - Manager
Alpharetta, GA
Full-time
Hybrid
Mid, Senior Level
$87K/yr - $198K/yr
5+ years expEY is a global leader in assurance, tax, transaction, and advisory services. The ServiceNow Manager will assist in project implementations while driving thought leadership through deep expertise in the ServiceNow platform, focusing on designing, developing, and maintaining solutions in a client-consulting environment.
AccountingAdviceBusiness IntelligenceConsultingFinancial ServicesProfessional Services
Responsibilities
Assist the technical Lead on implementation project teams, directing other technical consultants and testers
Assist Engagement Lead in workshops to gather agile user stories/epics/features using ServiceNow Agile or client-preferred Agile software
Direct customers on best practices across ServiceNow products and platforms
Develop Offerings, Solutions, and Designs for product implementations
Deliver Application UI Configuration and Workflow Configuration
Development of client-specific reporting needs, including Performance Analytics
Interface with ServiceNow technical product teams as needed
Prepare all client-facing and internal deliverables that are technology-related
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
Collaborate and contribute to creating, deploying, and maintaining Technical Best Practices and Standards
Ensuring technical deliverables are complete, consistent, high quality, on time, and deliver valued outcomes
Collaborate with client teams to understand and capture business requirements and translate them into technical requirements for ServiceNow configuration
Assist in designing and configuring a detailed end to end integration architecture using FSO capabilities and other core systems including any custom integration requirements utilizing REST and SOAP APIs as applicable
Willingness to travel a minimum of 20%
Qualification
Required
Minimum 5 years of demonstrated experience as a key technical resource leading the development of solutions in client environments
3+ years of ServiceNow implementation experience with CSM implementations in a client consulting environment is required
1+ years of ServiceNow implementation experience with FSO implementations in a client consulting environment is required
Proficiency with Agile project management and delivery methodologies
Demonstrated hands-on experience in technical consulting and client-facing roles required
A bachelor's degree from an accredited college or university is preferred
Certifications in Certified ServiceNow Administrator (CSA), Certified Implementation Specialist (CIS-CSM, and Application Developer (CAD)
Maintain all certifications and micro certifications and continual progression in developer learning plans
Excellent oral and written communication skills with the ability to present and articulately explain technical information
Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all critical technical decisions during project delivery
Experience with spokes and integration hub
Willingness to travel a minimum of 20%
Preferred
A bachelor's degree from an accredited college or university
Industry Certifications, including SAFe Product Owner, SAFe Implementer, SAFe Agilist, and Scrum Master, are also preferred
Experience with implementing Disputes on ServiceNow FSO is preferred
Experience with ServiceNow Next in UI design configuration, implementation, development, standard list/form/navigation updates, workflows, instance management, and creating tables and fields, working with remote tables, playbooks
Experience with SDLC, Agile Scrum, SAFe, and Kanban methodologies
Deep understanding of ServiceNow Platform end-to-end delivery processes; advanced functional and technical knowledge of the ServiceNow FSO, CSM best practices
Familiarity with the platform data model including CSM, data analytics, data reporting, ServiceNow Process; strong process development, facilitating requirements for ServiceNow implementations and ServiceNow integration (SOAP, REST, XML), automation, and workflows
Demonstrated knowledge in the creation and modification of various Access Controls (ACLs), Business Rules, Scripting, Ajax Query, Glide Scripting, Jelly Scripts, Java Scripting, UI Policies; Service Portals (Widgets, Server Scripting, Client Scripting, JavaScript, HTML, CSS, SQL, Portal Configuration); ServiceNow version experience; Yokohama, Xanadu, Vancouver, Tokyo, San Diego, Rome
Strong interest in cloud computing and related technologies, including SaaS, PaaS, and IaaS
Benefits
Medical and dental coverage
Pension and 401(k) plans
A wide range of paid time off options
Flexible vacation policy
Time off for designated EY Paid Holidays
Winter/Summer breaks
Personal/Family Care
Other leaves of absence when needed to support your physical, financial, and emotional well-being
Company
EY is building a better working world by creating new value for clients, people, society, the planet, while building trust in the capital markets.
10001+ employees
H1B Sponsorship
EY has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10242)
2024 (9877)
2023 (10966)
2022 (9394)
2021 (5652)
2020 (8849)
Funding
Current Stage
Late StageLeadership Team
Jonathan Williamson
Chief Operating Officer
Abhishek Sen
Partner
Recent News
2026-01-16
Company data provided by crunchbase