Skydance · 15 hours ago
Support Technician
Santa Monica, CA
Full-time
Onsite
New Grad, Entry Level
$31.25/hr - $40.86/hrSkydance is seeking a critical-thinking, adaptable professional to join its IT Department in a help desk role. The ideal candidate will demonstrate strong communication skills and the ability to support users at all levels of the organization while maintaining the overall health of the company’s digital infrastructure.
AnimationBroadcastingDigital EntertainmentFilmFilm ProductionMedia and EntertainmentMusicNewsTVTV Production
Responsibilities
Provide troubleshooting support for macOS and Windows workstations within a mixed-network environment, with a demonstrated eagerness to learn and support more advanced systems across the organization
Perform setup and installation of computers, data migrations, IP phones, select mass storage solutions, and triage a variety of hardware and software issues within a creative media and entertainment office environment
Receive mentoring and professional development from experienced IT leadership; however, candidates should possess foundational skills appropriate for front-line technical support
Prior experience in an enterprise or university help desk environment is preferred
Qualification
Required
Demonstrated proficiency with macOS, Windows, Microsoft 365, ServiceNow, and related productivity tools
Solid understanding of core networking concepts and protocols, including VLANs, DNS, DHCP, and VPNs
Prior help desk experience, with demonstrated ability to use ticketing systems, prioritize support requests, and document issue resolution effectively
Excellent verbal and written communication skills, with a strong customer-service orientation
Strong analytical and problem-solving abilities
Ability to manage multiple projects simultaneously and meet deadlines
Ability to lift up to approximately 40 pounds and safely use computer and network repair tools, including rack-mounted equipment
Proven ability to multitask effectively in a fast-paced, dynamic production environment
Availability for minimal after-hours and weekend work, with flexibility to participate in on-call emergency support as needed
Preferred
Prior experience in an enterprise or university help desk environment is preferred
Industry-specific certifications is a plus
Experience with systems administration and Active Directory is a plus
Familiarity with AV conference room technologies, including Zoom Rooms and Crestron systems, is a plus
Company
Skydance
Skydance is a diversified media company founded by David Ellison in 2010 to create high quality, event-level entertainment for global audiences.
Founded in 2010
201-500 employees
H1B Sponsorship
Skydance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (39)
2023 (33)
2022 (53)
2021 (44)
2020 (53)
Funding
Current Stage
Public CompanyTotal Funding
$1.68BKey Investors
JP MorganKohlberg Kravis RobertsRedBird Capital Partners
2025-08-07IPO
2023-07-11Debt Financing· $1B
2022-10-13Private Equity· $400M
Leadership Team
Brian Green
Character Supervisor
Jon Weinbach
President, Skydance Sports
Recent News
Investing.com
2026-01-17
2025-12-18
Company data provided by crunchbase