Turn5, Inc. · 1 day ago
Remote Phone Sales Representative - Aftermarket Auto Parts
United States
Full-time
Remote
New Grad, Entry Level
$17/hr - $23/hrTurn5, Inc. is one of the largest and fastest growing e-commerce retailers in the Greater Philadelphia area, specializing in automotive products. They are seeking a Remote Phone Sales Representative to assist customers with their automotive accessories purchasing experience, ensuring they find the best aftermarket parts for their vehicles.
E-Commerce
Responsibilities
Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns
Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales
Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team
Uses excitement and product knowledge to sell automotive accessories
Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc
Builds rapport with customers to foster repeat business up to and including service-related issues
Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries
Efficiently enters and processes orders, returns, and customer inquiries (ESD updates, cancellations, etc.)
Answers questions/educates customers, providing purchasing suggestions as necessary
Utilizes all available programs to achieve bi-weekly sales goals & performance metrics – phone, chats, texting tool, livechat tickets, quotes, etc
Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets
Notifies Sales leadership team of trends or problems encountered
Continues education through company sponsored program, LMS, improving their expertise in all supported vehicles
Participates in special projects and performs other duties as assigned by management
Qualification
Required
High school diploma or an equivalent combination of education and experience
Must have or have the ability to acquire automotive knowledge in all supported vehicles
Excellent sales ability and some product knowledge or ability to learn
Ability to maintain attendance as defined by company policy
Ability to maintain professionalism and use tact when dealing with difficult customers
Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel)
Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended
Excellent organizational skills with the ability to handle multiple tasks simultaneously
Oral and written communication, interpersonal skills
Ability to prioritize workload and meet deadlines
Upon hire, successful completion of the Turn5 sales new hire training program
Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, MN, IN, NV, or UT
Preferred
Bi-lingual a plus
Benefits
Health Insurance: Medical, dental, and vision coverage
401(k)/Roth plans with generous company match!
Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements
Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com. Employees are also eligible for up to 20% off Special Orders from WheelPros and Turn14.
Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA)
Short-Term Disability (100% covered!) & Voluntary Long-Term Disability
Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance
Pet Insurance
Company
Turn5, Inc.
Located on their corporate campus in Paoli, PA, Turn5, Inc. is an e-commerce business specializing in the aftermarket auto parts industry.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.61M2017-04-03Grant· $0.61M
Leadership Team
Brian Nelson
Chief Financial Officer
Glen Castle
Marketing Partner
Company data provided by crunchbase