Customer Success Manager (Hybrid) jobs in United States
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Variosystems · 3 weeks ago

Customer Success Manager (Hybrid)

positionSouthlake, TX
timeFull-time
remoteHybrid
senioritySenior Level
date5+ years exp

Variosystems is an internationally recognized electronics services partner specializing in development, production, and life-cycle management of electronic solutions. The Customer Success Manager is responsible for managing customer programs, ensuring satisfaction, profitability, and effective order management through collaboration with the customer success team and utilization of ERP systems.

Electronics

Responsibilities

Member of Customer Success Team (CST) and primary point of contact to the customer
Maintains timely and accurate customer communication and reporting to customers
Processes of all customer orders via ERP (SAP) system from initial quotation to after-sales service and support
Collaborates with CST to ensure order fulfillment and achievement of on-time-delivery targets
Review of Work Orders and management of customer forecast and deliver schedules
Daily reviews of Clear-to-Build (CTB) reports and resolution of material shortage issues
General sales and administrative support functions
Provides Return Merchandise Authorization (RMA) support
Maintains overview of all projects including all delivery schedules
Supports Finance with invoice issues and resolution
Maintains and reviews customer owned inventory, slow moving inventory, and customer prepayment reports and develop action plans as required
Other duties as assigned

Qualification

SAPERP systemsInside sales experienceElectronics manufacturing experienceCommunication skillsOrganizational skillsProblem solvingCustomer oriented

Required

University/College degree
5+ years of experience within inside sales/administration
Past work experience within electronics manufacturing and/or production environment
Proficiency with ERP systems and past work experience preferably with SAP
Excellent communication and organizational skills
Problem solving, ability to prioritize tasks; responsive
Customer oriented

Benefits

Group Health Insurance
Dental
Vision
Life Insurance
LTD & STD
401k
Critical Illness
Flexible Spending Accounts
Disability
HRA

Company

Variosystems

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Variosystems is a modern and international electronics service company.
dateFounded in 1993
location
Sankt Gallen, Sankt Gallen, CHE
people-size1001-5000 employees
web-link
https://www.variosystems.com/index.php/en/

Funding

Current Stage
Late Stage
Total Funding
unknown
2018-10-19Acquired

Leadership Team

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Stephan Sonderegger
CEO
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Company data provided by crunchbase