Gallagher · 1 week ago
Client Coordinator/Project Manager
Holly Springs, NC
Full-time
Onsite
Senior Level
$60K/yr - $116K/yr
5+ years expGallagher Benefit Services is a leading partner in helping organizations with their people decisions, focusing on creating better workplaces. They are seeking a Client Coordinator/Project Manager to manage client onboarding, implementation, and training for the BenSelect employee benefit enrollment system, requiring strong communication and project management skills.
ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
Responsibilities
New client onboarding - Meet with client and facilitate the discovery phase. Interview client to determine client rules and processes for HR, Payroll and Benefits management
Coordinate implementation of solutions and activities between management, client services and data management team assigned to case.Responsible for developing and implementing ongoing and initial client training, as well as managing customer experience with BenSelect
Act as a liaison between internal technology team and end users
Must be able to communicate technical information to a non-technical audience. Experience with public speaking to both small and large groups or with leading classroom-based training. Will need to triage team and client questions timely, answering or escalating when appropriate
Must be able to compartmentalize and manage standards and processes from client to client. Strong task management skills. Takes pride and ownership in a job well done
Initial point of contact for BenSelect related inquiries, both internal and client facing
Identifies and monitors project risks, action items and issues
Involvement in user testing of systems related to new client onboarding
Receive, track and resolve employer questions
Proactively communicates project status, issues and mitigations to management stakeholders
Produce, edit and maintain client-facing and internal documentation
Train clients, including onsite travel to client site with some overnight travel required
Provide, design and run training classes and workshops for internal personnel
Other duties as assigned
Travel is expected to be 25% in this role
Qualification
Required
Bachelors degree and 5 years related experience required
Understanding of the key challenges in employee benefit plans and current health care trends
Excellent client relationship-building and presentation skills
Preferred
Customer management and/or support experience
Intermediate technical and business background
Familiarity with employee voluntary benefits
Understanding of payroll and deduction methodology
Proficient with Microsoft Excel, Word, Outlook, and Powerpoint
Knowledge of individual/group voluntary insurance
Advanced knowledge of Excel and/or Access
Familiarity with any computer programming language
Familiarity with enrollment platform technology
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
H1B Sponsorship
Gallagher has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
2026-02-03
2026-02-02
Life Insurance International
2026-01-07
Company data provided by crunchbase