Avionic Instruments · 17 hours ago
Customer Service Representative—Repairs
Tempe, AZ
Full-time
Onsite
Mid Level
3+ years expAvionic Instruments LLC is a company that specializes in aerospace electronics and batteries for mission-critical operations. The Customer Service Representative is responsible for managing incoming repairs, maintaining repair workflow databases, and serving as the primary liaison between the Repair Station and customers worldwide.
Aerospace
No H1B
U.S. Citizen Only
Responsibilities
Perform data entry into the repair order management network tool and ERP system
Use Microsoft Excel and Outlook to provide customer repair quotes, communicate delivery status, and compile on-time delivery and turnaround time reports
Process physical receiving and shipment of repair products in the Epicor ERP system
Invoice completed work and scan documentation into the repair order management network tool (ICM)
Maintain continuous communication with customers, including global airlines, large aircraft OEMs, and military customers
Collaborate with finance and sales teams to process new orders, create customer accounts, establish credit terms, and generate quotes
Effectively manage and communicate with customers throughout the quote, approval, repair, and shipment processes
Maintain flexibility to support additional business needs as required
Qualification
Required
3–5 years of experience in an administrative, customer service, or sales support role within a manufacturing environment
Ability to interpret customer requirements, government contracts, and commercial purchase orders
Ability to work independently with minimal supervision, as well as collaboratively in a team environment
Strong attention to detail with a focus on accuracy
Demonstrated ability to perform well under pressure while meeting high customer expectations
Excellent communication, presentation, writing, and analytical skills
Proficiency in the Microsoft Office Suite, with strong Excel capabilities
Ability to manage and prioritize multiple customer programs simultaneously
Demonstrated entrepreneurial mindset and strong problem-solving skills
Must be able to support standard business hours, Monday through Friday, and occasional overtime on weekdays or weekends as required by business needs
Must be able to lift and/or move up to 25 pounds and sit and/or stand for extended periods of time
Due to the potential exposure to ITAR-controlled data and export control regulations, the applicant in this role must be a qualified U.S. person designated under INA, 8 U.S.C. 1324b(a)(3) or be eligible for any required authorizations from the U.S. Government
Preferred
Associate or bachelor's degree preferred but not required
Prior experience with any of the following platforms is a plus: Epicor ERP, Aeroxchange, Wide Area Workflow (WAWF), Commercial Asset Visibility (CAV), and ETQ Quality Management Systems
Company
Avionic Instruments
As a pioneering designer, producer and supplier of advanced power conversion equipment, Avionic Instruments has helped power flight for more than 40 years.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2004-07-09Acquired
Leadership Team
Stephen Gross
President
Company data provided by crunchbase