Operations Representative jobs in United States
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First Entertainment Credit Union · 10 hours ago

Operations Representative

positionHollywood, CA
timeFull-time
remoteHybrid
seniorityEntry Level
money$26/hr - $32/hr
date1+ years exp

First Entertainment Credit Union is seeking a motivated Operations Representative to join their Operations team and support various back-office processing functions. The role involves accurate and compliant processing of member transactions, maintenance requests, and operational workflows, ensuring operational accuracy and a consistent member experience.

BankingFinancial ServicesNon Profit

Responsibilities

Process daily work queues with accuracy and within established service level agreements
Perform account updates, corrections, and verification steps in accordance with policy and regulatory requirements
Review documentation for completeness, accuracy, and compliance, maintaining audit-ready documentation and accurate electronic records
Complete exception processing and research to resolve discrepancies, escalating irregularities or potential risks appropriately
Identify opportunities and suggest practical ideas to improve everyday tasks, workflows, accuracy, efficiency, or clarity within assigned desks
Support a culture of continuous improvement by proactively communicating pain points, recurring issues, or patterns
Follow up with members regarding account changes or identified oversights to ensure full understanding, provide clarification, and obtain appropriate approvals
Apply federal/state regulations and internal procedures to all work performed, handling sensitive member information with strict confidentiality
Participate in cross-training to support multiple desks as operational needs evolve
Contribute to a consistent, collaborative, and service‑oriented environment
Perform any other assigned duties as needed

Qualification

Credit Union knowledgeRegulatory knowledgeMS Office proficiencySymitar experienceEffective communication

Required

1-2 years of work-related experience in a full-service financial institution or experience in a related position in a related field preferred
In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements
Thorough knowledge of regulations applicable to essential responsibilities
Effective communication skills across all levels of audience
Proficiency in MS Office products (Word, Excel, Outlook)

Preferred

Working experience in Symitar for Windows (Episys) preferred

Company

First Entertainment Credit Union

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First Entertainment Credit Union is a non-profit organization that deals with banking, insurance, loans, credit cards and consumer lending.
dateFounded in 1967
location
Los Angeles, California, USA
people-size201-500 employees
web-link
https://www.firstent.org/

Funding

Current Stage
Growth Stage

Leadership Team

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Stephen Owen
Chief Executive Officer
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Recent News

PR Newswire
First Entertainment Credit Union and Nymbus Launch CineFi, First Digital Credit Union for Entertainment Professionals
2026-01-22
Bank Think
First Entertainment CU launches digital brand in Atlanta
2026-01-20
EIN Presswire
LIVING LEGENDS FOUNDATION CELEBRATES ITS 34TH ANNIVERSARY GALA HONORING ICONS WHO SHAPED THE SOUND AND BUSINESS OF MUSIC
2025-10-09
Company data provided by crunchbase