Vitalize · 22 hours ago
Forward Deployed Engineer
San Francisco HQ
Full-time
Onsite
Entry, Mid Level
2+ years expVitalize is focused on transforming hospital operations to be more efficient and effective. They are seeking a Forward Deployed Engineer to work closely with enterprise customers, ensuring successful deployments and providing real-time technical support while gaining deep insights into hospital workflows.
Enterprise SoftwareHealth CarePredictive AnalyticsScheduling
Responsibilities
Embed with enterprise customers (≈50% travel)
Travel regularly to customer sites and work on-site with health system partners during deployments and critical phases
Build trust with clinical leaders, including CNOs and executive stakeholders, by deeply understanding their workflows and constraints
Support and unblock deployments
Partner closely with Deployment Strategists to ensure smooth go-lives and successful adoption
Debug issues in real time, identify root causes, and unblock customers quickly
Ship fixes and improvements
Ship real code that immediately affects live hospital operations
Make targeted improvements to product behavior, configurations, or integrations while embedded with customers
Translate customer reality into product signal
Collect structured feedback from real usage, not just feature requests
Turn on-the-ground insights into clear product and engineering requirements for the core team
Become a domain expert
Develop a deep understanding of hospital operations, staffing workflows, and labor constraints
Serve as an internal expert on how our largest customers actually use Vitalize in production
Diagnosing data inconsistencies across EHRs, HR systems, timekeeping, payroll, and scheduling platforms
Resolving edge cases in staffing rules, scheduling constraints, and labor policies that emerge only at enterprise scale
Improving observability, debugging tools, and deployment processes to make Vitalize more resilient
Closing the gap between how the product is designed and how hospitals operate day to day
Qualification
Required
2+ years of experience in a software engineering or highly technical role
Comfort working across the stack, or the curiosity and ability to learn quickly
Strong communication skills. You can explain technical issues clearly to engineers, operators, and clinical leaders
Willingness to travel ~50% and spend extended time on-site with customers
Bias toward ownership and action. You don't wait to be told what to fix
Benefits
Medical, dental, and vision insurance
401k and 401k match
Unlimited PTO
Bi-annual company retreats
Free Lunch and Dinner in-office
Relocation Bonus
Reimbursement for desk setup, gym subscription, and commute
Company
Vitalize
Vitalize Care is solving the most pressing clinical operations problems for health systems, starting with optimizing staffing and scheduling
11-50 employees
H1B Sponsorship
Vitalize has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Y Combinator
2023-04-05Seed
2022-09-21Seed
Leadership Team
Veeraj Shah
Co-Founder + CEO
Nikhil D'Souza
Co-Founder & CTO
Company data provided by crunchbase