VCA Animal Hospitals · 5 hours ago
Client Service Representative
Wexford, PA
Full-time
Onsite
New Grad, Entry LevelVCA Animal Hospitals is a veterinary practice that seeks a Client Service Representative to serve as the first point of contact for clients. The role involves greeting clients, managing appointments, processing payments, and maintaining medical records while ensuring a compassionate and organized environment.
Health CareHospitalMedicalPetVeterinary
Responsibilities
Cordially greet Clients on the phone or when arriving to the Hospital, addressing them and their pets each by name
Accurately record messages for Doctors and staff. Note the caller's name, contact number and detailed message. Notify recipients of urgent messages immediately
Understand and follow the process for daily medical-record preparation
Know the range of services, medications and products provided and the species they treat
Follow scheduling guidelines to maximize efficiency when booking Clients. Properly utilize emergency situations and time overruns
Know standard medical and business abbreviations
Use proper medical terminology when speaking or documenting patient charts
Schedule appointments for exams, rechecks, surgeries and medical procedures
Understand the life cycle and pathology of common parasites and our Doctors' preferred preventatives, as well as how they are to be administered
Be familiar with zoonotic (contagious) diseases, including their prevention and steps to reduce or eliminate transmission
Communicate with Clients about the various pet-identification systems (tags, chips) available
Know the policies regarding provision of veterinary care, treatment of stray animals, hospitalized Patients, payments, credits, pet health insurance, and fees for services or products provided
Routinely inspect the lobby and reception area to ensure it is clean and presentable for Clients
Clean urinary and fecal accidents in the waiting room immediately
Smile and maintain an even, friendly demeanor while on the job
Show respect for Clients, team members, and animals (alive or deceased) at all times
Prioritize tasks to maximize Client satisfaction and Patient health
Maintain a list of tasks and engage in productive work during slow periods
Assist our Doctors and their Technicians when needed
Assist Clients with unruly or unrestrained pets
Follow established procedures to ensure the security of Patients, Staff, data, revenue, inventory and the facility
When in doubt, ask another team member!
Qualification
Required
Strong organizational skills
Ability to remain calm under pressure
Compassion for animals and their owners
Ability to greet clients cordially on the phone or in person
Ability to accurately record messages for Doctors and staff
Understanding and following the process for daily medical-record preparation
Knowledge of the range of services, medications and products provided and the species they treat
Ability to follow scheduling guidelines to maximize efficiency when booking Clients
Knowledge of standard medical and business abbreviations
Ability to use proper medical terminology when speaking or documenting patient charts
Ability to schedule appointments for exams, rechecks, surgeries and medical procedures
Understanding of the life cycle and pathology of common parasites and preferred preventatives
Familiarity with zoonotic diseases, including their prevention and steps to reduce or eliminate transmission
Ability to communicate with Clients about various pet-identification systems
Knowledge of policies regarding provision of veterinary care, treatment of stray animals, payments, credits, pet health insurance, and fees for services or products provided
Ability to routinely inspect the lobby and reception area to ensure it is clean and presentable for Clients
Ability to clean urinary and fecal accidents in the waiting room immediately
Ability to smile and maintain an even, friendly demeanor while on the job
Respect for Clients, team members, and animals at all times
Ability to prioritize tasks to maximize Client satisfaction and Patient health
Ability to maintain a list of tasks and engage in productive work during slow periods
Ability to assist Doctors and their Technicians when needed
Ability to assist Clients with unruly or unrestrained pets
Ability to follow established procedures to ensure the security of Patients, Staff, data, revenue, inventory and the facility
Willingness to ask another team member when in doubt
Benefits
Medical
Dental
Vision
Paid vacation/sick days
401(k)
Generous employee pet discounts
More
Company
VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.
Founded in 1986
10001+ employees
H1B Sponsorship
VCA Animal Hospitals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (17)
2023 (16)
2022 (14)
2021 (19)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Trevor Adams, CPA, CGMA
Chief Financial Officer
Amanda Gillespie
Senior Talent Acquisition Partner at VCA Animal Hospital
Recent News
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