Customer Experience Representative jobs in United States
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Silencer Shop · 15 hours ago

Customer Experience Representative

positionLeander, TX
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Silencer Shop is a Texas-based company specializing in the sale of firearm suppressors. They are seeking a Customer Experience Representative to provide pre- and post-purchase support, assist with compliance applications, and handle customer inquiries through various channels.

Retail

Responsibilities

Answer phone calls, emails, and live chats
Provide pre- and post-purchase support for customers and dealers
Assist with ATF Forms 1, 3, and 4 applications and submissions
Handle order maintenance, cancellations, change orders, and escalated cases
Provide specialized guidance regarding trust setup and compliance workflows
Support internal departments with escalations and fulfillment issues
Attending trade shows and industry events
Reviewing customer-submitted trust or registration information
Assisting with 4473 Cloud support and fingerprint card services
Selling digital services and add-ons
Participating in quarterly internal audits

Qualification

Customer support experienceAnalytical skillsCommunication skillsInterpersonal skillsProblem-solving skillsAttention to detailMulti-tasking abilitiesPassion for firearmsComputer troubleshootingTeam-oriented

Required

At least 2 years of experience in a customer support or service role
Strong phone presence and clear communication skills
Excellent interpersonal and customer service abilities
Proven empathy for customers and dealers navigating regulatory processes
Strong verbal and written communication skills
Effective analytical and problem-solving skills
Excellent multi-tasking abilities and attention to detail
A hunger to learn and grow
Team-oriented, collaborative spirit
A passion for the firearm industry is a must
Strong computer and systems troubleshooting skills

Benefits

Health insurance
Dental insurance
Vision Insurance
Life Insurance
Flexible Schedule
401(k) matching
Paid time off
Potential for WFH

Company

Silencer Shop

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Shop silencers provides online, mailed right to your doorstep and wide selection of handgun and firearms silencers.
dateFounded in 2011
location
Austin, Texas, USA
people-size51-200 employees
web-link
https://www.silencershop.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Elliot Aquila
Chief Marketing Officer
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Recent News

Business Wire
GrabAGun Announces Launch of PEW Logistics — A Direct-to-Consumer Logistics Solution for Firearm and Outdoor Brands
2026-01-20
MarketScreener
GrabAGun announces strategic partnership with Silencer Shop to deliver industry-leading NFA product fulfillment and customer experience
2025-12-01
MarketScreener
GrabAGun Announces Strategic Partnership with Silencer Shop to Deliver Industry-Leading NFA Product Fulfillment and Customer Experience
2025-12-01
Company data provided by crunchbase