GBMC HealthCare · 16 hours ago
IT Service Desk Analyst I
Baltimore, MD
Full-time
Onsite
Entry Level
$54K/yr - $84K/yr
1+ years expGBMC HealthCare is seeking an IT Service Desk Analyst I to provide Tier 1 support for IT service requests. The role involves logging, responding to, and resolving incidents while ensuring customer satisfaction and adherence to service level agreements.
Health Care
Responsibilities
Logs, responds to and resolves Tier 1 first level resolvable incidents and service requests within SLA timelines and GBMC Greater Behaviors
Logs and responds to Tier I incidents and service requests within SLA timelines and GBMC Greater Behaviors
Schedules work to meet departmental SLAs and to accommodate customer’s needs and requirements. Though rare, this includes flexing hours as required to include evenings, nights, and/or weekends and holidays
Creates documentation necessary to install and provide ongoing support for current systems
Utilizes and helps manage a software and hardware inventory management system
Installs, upgrades and maintains system and application components on client computing platforms by performing hardware repairs, configuring operating systems and applications and providing support for all hardware components
Provides On Call support, 24x7, on a rotating basis as determined by the Service Desk Manager and department procedure
Provides follow up with customer and support resources to ensure completion of customer’s call and customer satisfaction
Qualification
Required
High School, Technical Certificate preferred
1 years' experience in a Technical Support Call Center setting. Hospital experience preferred
Excellent Soft skills are a requirement
Able to lift on a frequent basis 15 to 20 pounds, and on an occasional basis up to 25 to 55 pounds
Must Have Own Transportation to Support Remote Sites and On Call Responsibilities
Must be flexible in supporting 24 hours call center, 7 days a week
Preferred
Hospital experience preferred
Experience with Windows 10, Microsoft Office Family of Products, Microsoft Active Directory, preferred
Skill in Imaging, Repairing and Maintaining Desktop, Laptop, Tablet, and Thin/Zero Clients Preferred
CompTIA A+, ITIL, HDI or MTA (Microsoft Technology Associate), or MCP Preferred
Company
GBMC HealthCare
GBMC HealthCare, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
John Chessare MD
President & CEO
Stacey McGreevy
Chief Operating Officer
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2025-10-20
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