Cotiviti · 8 hours ago
Implementation Director
United States
Full-time
Remote
Lead/Staff, Director/Executive
$122K/yr - $155K/yr
5+ years expCotiviti is a company that guides the delivery of services and technology to clients. The Implementation Director will oversee implementation activities, manage client relationships, and ensure successful project delivery.
Information Technology & Services
Responsibilities
Coordinate/manage the implementation efforts by ensuring organizational execution against the defined workplan:
Identify and initiate joint company and client teams to complete pre-sales and/ or implementation opportunity analysis, establish medical policy, integrate applications, establishing invoicing, test configuration and interface, train end users and to communicate to internal and external audiences
Establish internal IT team to ensure coordination of all our delivery activities through weekly meetings
Establish project plan based on scope of services
Ensure company and client buy-in to project plan and milestones
Ensure work of each company and client committees progress as scheduled against the plan
Coordinate, facilitate and document client-facing meetings for medical policy, technology, communication training, Finance and testing committees
Ensure follow-through against commitments made by company and client resources
Identify, track and ensure closure of all implementations related issues across all aspects of delivery
Report status against key milestones (progress against plans, upcoming activities and issues) on a weekly basis
Deliver projects in conjunction with the client, balancing scope, schedule, resources and quality
Fulfill delivery responsibilities as outlined in the Implementations Responsibility Matrix
Establish outstanding professional relationships within each of the client departments participating in the pre-sales implementation support activities (as needed); implementation; and post go live warranty period such as: executive leadership, medical policy, claims operations and grievance / appeals, provider relations, corporate communications, information technology, and Finance/actuarial
Serve as key day-to-day client contact to present a consistent primary point of contact with company
Identify opportunities to expand the scope of our business relationship with the client and communicate opportunities to Implementation Services AVP for pursuit
Leverage ISAVP to solidify relationships with client executives not involved with the implementation daily
Ensure client operational cycles are understood and supported by company
Integrate and effectively transition to Client Service Manager to provide a seamless transfer for on-going business support
Integrate and effectively transition to Network Operations to ensure seamless transfer for on-going technology support
Undertake process and departmental improvement projects identified individually, as a team or as assigned by the Implementation Services AVP
Coordinate process improvement initiatives with other team members and organizational components
Hire, develop, coach, lead and retain top-tier talent, with a focus on building and improving a team and culture that is able to assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction
Complete all responsibilities as outlined in the annual performance review and/or goal setting
Complete all special projects and other duties as assigned
Qualification
Required
Bachelor's Degree
5+ years of experience with program and complex project management, matrix management, client-facing service delivery, health plan systems delivery, and custom or packaged application delivery
Proficient in Microsoft Office Suite (Word, Excel, Power Point, Visio, Project)
Professional with ability to properly handle confidential information
Ability to work well independently and in a team environment
Ability to handle multiple tasks, prioritize and meet deadlines
Ability to work within a matrix organization
Preferred
PMP Certification preferred
Health Claims system knowledge on any of the following: Facets, Paradigm/Diamond, Amisys or Amisys Advance, QMacs/QNXT, QCare
Benefits
Medical, dental, vision, disability, and life insurance coverage
401(k) savings plans
Paid family leave
9 paid holidays per year
17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti.
Company
Cotiviti
Cotiviti enables healthcare organizations to deliver better care at lower cost through advanced technology and data analytics that improve the quality and sustainability of healthcare in the United States.
5001-10000 employees
H1B Sponsorship
Cotiviti has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (165)
2024 (118)
2023 (90)
2022 (102)
2021 (72)
2020 (67)
Funding
Current Stage
Late StageLeadership Team
Adam Gilbert
Director, Interoperability Operations and Partnerships
Chris McIntyre
Sr. Program Manager, RQNC Operations
Recent News
2024-04-07
Company data provided by crunchbase