New Wave Pools, LLC · 18 hours ago
Lead Pool Service Technician
Madison, WI
Full-time
Onsite
Senior Level
5+ years expNew Wave Pools, LLC is dedicated to providing reliable and cost-effective pool servicing solutions for residential and commercial clients. The Lead Service Technician performs advanced troubleshooting, diagnosis, repair, and replacement of pool, spa/hot tub, and sauna equipment while providing technical leadership to the service team and ensuring service quality and documentation standards.
CommercialFacilities Support ServicesResidential
Responsibilities
Diagnose, troubleshoot, and repair complex issues involving mechanical, electrical, and plumbing systems for pools, spas/hot tubs, and saunas
Service, install, and replace equipment and components including (but not limited to): pumps, heaters, filters, automation/controls, blowers, lighting, valves, plumbing components, and related systems
Perform start-ups, system checks, and operational verification following repairs to confirm safe and correct operation
Identify root causes of recurring failures and recommend corrective actions (repair, replacement, system redesign, or preventative maintenance)
Provide clear repair recommendations and scope-of-work details (parts, labor, risk factors, and expected timelines)
Serve as a technical escalation resource for other technicians (diagnostic support by phone/on-site and guidance on best practices)
Support onboarding and training of new technicians, including safe work practices, job-site standards, and documentation expectations
Review service notes for completeness/accuracy as assigned; reinforce consistent use of the mobile documentation app
Help standardize field procedures (checklists, service steps, quality control points) and promote adherence to company standards
Assist the Service Manager with field coordination as needed (prioritizing urgent calls, organizing follow-ups, and ensuring parts readiness for scheduled work)
Communicate professionally with homeowners, property managers, and facility contacts regarding findings, recommendations, pricing/approvals process (as applicable), and timelines
Document work performed, parts used, test results (as applicable), and service notes in the mobile app in accordance with company requirements and audit standards
Maintain a professional job site and ensure customer property is protected and left clean upon completion
Follow all company safety policies, chemical handling procedures (as applicable), manufacturer instructions, and applicable codes/standards
Maintain a clean, organized, and adequately stocked service vehicle; ensure tools and equipment are maintained and accounted for
Report incidents, near misses, and job hazards per company procedures; coach team members on corrective actions
Participate in paid training, manufacturer programs, and certification maintenance
Provide feedback to management on common failures, parts usage trends, warranty issues, and process improvements
Qualification
Required
5+ years of field service/repair experience (pool/spa/sauna strongly preferred, including automation and control systems; transferable mechanical service backgrounds considered)
Demonstrated advanced troubleshooting capability across mechanical systems with working knowledge of electrical and plumbing fundamentals
Ability to read and apply wiring diagrams, equipment manuals, and manufacturer service bulletins
Strong customer-facing communication skills and the ability to explain technical issues clearly
Demonstrated ability to work independently and maintain strong time management, prioritization, and organization
Proficiency with mobile apps for documentation and basic work order management
Valid driver's license and acceptable motor vehicle record (per company policy)
Preferred
Relevant pool/spa certifications (e.g., CPO or equivalent) or ability to obtain within a defined timeframe (company-supported)
Experience with automation/control systems, heater diagnostics, variable-speed pumps, and/or leak detection
Trade background (electrical, plumbing, HVAC) and/or formal technical training
Experience leading others (training, mentoring, QC review, or crew lead responsibilities)
Benefits
Paid training
Manufacturer programs
Certification maintenance
Company
New Wave Pools, LLC
Who are we? New Wave Pools, LLC New Wave Pools, LLC was founded on the idea that pool servicing can be reliable and cost effective.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Joel Jensen
Service Manager, Founder and Business Owner
Company data provided by crunchbase