TEKsystems · 6 hours ago
Customer Support Agent
Daytona Beach, FL
Contract
Hybrid
Entry Level
$18/hr - $19.50/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Customer Support Agent to manage inbound calls related to homeowner claims. The role involves researching and resolving issues, handling escalated calls, and acting as a liaison between various parties involved in the claims process.
Information Technology
Responsibilities
Handle 40–50 daily inbound calls about homeowner claims
Navigate systems and research claim details to assist customers
Manage escalations and make outbound calls as needed
Act as liaison between Proctor, homeowners, and lenders
Stay calm under pressure and resolve issues professionally
Document updates in the claim system accurately
Qualification
Required
Minimum of 1-2 years of recent customer service experience (escalations, claims, or insurance preferred)
Must be able to handle difficult callers
Proficiency in using a Windows PC and navigating software systems
Typing speed of at least 35 words per minute
Strong verbal and written communication skills for phone and email interactions
Stable internet connection for remote training and work
Reliable transportation for potential onsite needs
Preferred
Experience in insurance, mortgage, auto claims or any type of claims
Medicaid/Medicare experience
Benefits
Medical, dental, and vision insurance
401(k) retirement savings plan
Life and disability insurance
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase