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ICC | Integrated Computer Consulting · 18 hours ago

Technical Support Representative

Fort Collins, CO

Full-time

Onsite

New Grad, Entry Level

ICC | Integrated Computer Consulting is a professional IT services firm seeking a qualified Technical Support Representative candidate who is interested in working for the leading IT service provider in Fort Collins. The role involves evaluating customer issues, providing technical cloud solutions, and collaborating with the technical team to resolve problems efficiently.

ConsultingHardwareInformation TechnologySoftware

Responsibilities

Evaluate a customer issue and communicate clearly

Provision technical Cloud solutions using online portals

Identify the problem clearly and determine the steps to resolve the issue

Work with technical team to identify and resolve problems efficiently

Listen and communicate clearly with a genuine positive attitude

Document customer experience in PSA tool, communicate with internal staff

Funnel problems and suggested resolutions to team members

Work with management to set goals and track

Use a start/stop approach to achieve measurable results

Follow and work to improve ICC’s technical/customer service processes

Gather relevant information to resolve problem (listen more than talk)

Understand the problem(s) that need to be solved and that our solutions are solving them

Understand the value proposition and communicate it clearly

Exceed expectations

Document phone and e-mail conversations in the customer’s record

Attend Service Department Traction meetings

Attend ICC staff meetings and provide sales updates (opportunities and new clients)

Qualification

Technical customer serviceProblem solvingTechnical backgroundVerbal communicationAttention to detail

Required

Previous technical customer service experience

Proven record of exceeding expectations and building relationships with customers

Excellent verbal communication skills

Ability to listen and grasp the big picture

Technical background and interested in technology

Excellent at problem solving and familiar with 6-step troubleshooting methodology

Extreme attention to detail, self-motivated and quick learner

Company

ICC | Integrated Computer Consulting

We can provide you peace of mind when it comes to your IT solutions. ICC uses proven, trusted solutions that we know will work.

Founded in 1998

Fort Collins, Colorado, USA

11-50 employees

https://www.iccusa.net/

Funding

Current Stage

Early Stage

Leadership Team

Kirk Bane

President

Company data provided by crunchbase