Time Out Group plc · 1 day ago
Assistant General Manager - Time Out Market Union Square
New York, NY
Full-time
Onsite
Lead/Staff, Director/Executive
$85K/yr - $95K/yr
5+ years expTime Out Group Plc is a global food and cultural market that showcases the best chefs, restaurants, and cultural experiences. They are seeking a dynamic Assistant General Manager to support the daily operations of their large-scale food and beverage market, ensuring excellence in guest experience, team performance, and operational efficiency.
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Responsibilities
Lead and motivate diverse teams(front-of-house, back-of-house, support staff) and be skilled at managing performance and retaining talent in a high-turnover industry
Conflict resolution and team-building skills
Deep understanding of F&B operations, including service standards, kitchen workflows, supply chain, and compliance
Strong eye for detail while balancing big-picture efficiency and guest experience
Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with TOM expectations
Monitor labor, food, and beverage costs while implementing strategies to maximize profitability
Strong knowledge of P&L management, budgeting, forecasting, and cost control
Analysis of sales trends, labor costs, food costs, and margins to drive profitability
Able to demonstrate success in managing budgets, increasing revenue, and reducing costs
Familiarity with restaurant management systems, POS data, and financial reporting
Collaborate with the GM on sales-building initiatives, marketing promotions, and community engagement
Focus on succession management, training and, development of all Market employees
Delegate responsibility to the management team as needed and enforce existing policies consistently
Oversee and participate in the hiring, training, supervision, management
Oversee the weekly schedule for both TOM staff and contracted staff to meet or exceed budgeted goals
Oversee payroll for the hourly and management staff, conduct pre-shift meetings, and assist team members with any inquiries
Partner with the General Manager to develop and implement operating standards, policies, and procedures to be followed by the management team
Assign and instruct the employees and managers in the details of their work; observe performance and encourage improvement where necessary
Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for the management team and other TOM and Vendor employees
Ensure every guest receives exceptional service in line with brand standards
Address and resolve customer concerns with professionalism and care
Lead initiatives that enhance guest loyalty and satisfaction
Interact with all department personnel, restaurant staff and Vendor staff as needed
Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams
Ensure that no members of staff are permitted to work if they are not suitably dressed, groomed or showing symptoms of sickness
Develop and implement cost-saving and profit-enhancing measures
Maintain positive and professional relations with vendors, managing vendor interaction on the property with our staff
Monitor guest satisfaction on all levels, including social media platforms
Ensure health, safety, and sanitation requirements are in compliance with local laws and agencies
In addition to performance of the essential functions, this position may be required to perform a combination of the following support functions, with the percentage of time performing each function to be solely determined by the General Manager based upon the particular requirements of the operation
Participate in the development of the annual budget for the entire restaurant; develop short and long-term financial operating plans
Attend mandatory meetings including divisional meetings, executive meetings, and staff meetings
Participate in community events
Utilize traditional software programs such as OpenTable, Microsoft Office (Word, Excel, Outlook, and PowerPoint), Tevalis, and any department-specific systems in use
Keep work area clean and organized
Ensure confidential documents are kept in a secured area
Properly dispose of confidential documents containing any personally identifiable information via shredding or pulverization
Complete other duties as assigned by the General Manager
Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards
Maximize restaurant profitability, implementing effective controls of departmental processes and prime (food & labor) costs
Monitor the restaurant’s budget as well as TOM and Vendor revenues to ensure efficient operations, including revenue and labor expense control
Maintain compliance with TOM policies and procedures, as well as city, state, and federal laws
Maintain compliance with necessary operational policies, including: Health and Safety, Food Hygiene, Maintenance, Emergency Procedures and Liquor Laws
Qualification
Required
5–8 years of progressive leadership experience in hospitality, with a focus on food and beverage operations
Proven success managing high-volume or multi-unit operations
Strong financial acumen with experience managing P&L, budgets, and cost control
Hands-on experience in hiring, training, and developing large teams
Strong knowledge of POS systems, scheduling software, and inventory management tools
Exceptional communication, organizational, and interpersonal skills
Ability to adapt quickly and make sound decisions in a fast-paced environment
Possession of or the ability to possess all state required work cards
Proof of eligibility to work in the United States
Company
Time Out Group plc
Time Out is a global media and hospitality business
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2016-06-14IPO
2011-03-31Acquired
Leadership Team
Chris Ohlund
CEO
Recent News
2026-01-19
2025-09-26
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