BlueCross BlueShield of South Carolina · 1 day ago
Customer Service Coordinator
Columbia, SC
Full-time
Onsite
Entry Level
1+ years expBlueCross BlueShield of South Carolina is a leading insurance company in South Carolina with a strong community presence. They are seeking a Customer Service Coordinator to lead customer service units and assist with escalated and complex issues.
Financial ServicesHealth CareHealth InsuranceInsuranceMedical
Responsibilities
Serves as an information source for both internal and external customers by answering complex customer service inquiries via telephone, e-mail, and/or web inquiries. Inquiries are non-routine and require deviation from standard screens, scripts, and procedures
Ensures efficient departmental operation by assisting management in planning, coordination, and/or assignment of work. Assists with the development and direction of staff to achieve and maintain optimum levels of performance. Maintains basic knowledge of quality work instructions and company policies
Qualification
Required
Associate's Degree
2 years job related work experience
1 year of customer service or claims processing experience OR Bachelor's Degree in lieu of work experience
Strong organizational skills
Oral and written communication skills
Ability to handle high stress situations
Proficient spelling, punctuation, grammar, and basic business math
Ability to handle confidential or sensitive information with discretion
Ability to learn and operate multiple computer systems effectively and efficiently
Microsoft Office
Preferred
2 years of customer service or claims processing experience
Part A/HHH Medicare Knowledge
Benefits
Subsidized health plans, dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more
Company
BlueCross BlueShield of South Carolina
For more than six decades, BlueCross BlueShield of South Carolina has been part of the national landscape. Our roots are firmly embedded in the state.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
April Richardson
Vice President and Chief Operating Officer of Companion Benefit Alternative
Alli McGary
Talent Acquisition Partner
Recent News
2025-09-13
UPSTATE BUSINESS JOURNAL
2025-09-03
2025-06-03
Company data provided by crunchbase