Seen Health · 14 hours ago
Senior Care Consultant
Alhambra, CA
Full-time
Onsite
Mid, Senior Level
$72K/yr - $88K/yrSeen Health is a technology-enabled healthcare organization focused on delivering senior care through the PACE model. The Senior Care Consultant serves as the first point of contact for prospective participants and their families, guiding them through the enrollment process and providing compassionate communication about the program's benefits and requirements.
Health CareMedical
Responsibilities
Answer inbound phone calls from prospective seniors, family members, and referral sources
Proactively reach out to seniors or their family members who express interest through our various marketing channels
Conduct phone-based consultations to explain the PACE program, eligibility requirements, and benefits
Actively follow up on leads that have not yet been contacted or fully engaged by outreach sales staff
Build rapport and trust with seniors and caregivers through empathetic, patient, and culturally sensitive communication
Identify eligibility and next steps to move prospects toward enrollment
Schedule assessments, tours, or appointments as appropriate
Accurately document call outcomes, lead status, and follow-up actions in the CRM system
Collaborate closely with outreach, enrollment, and interdisciplinary care teams to support enrollment goals
Manage call traffic by triaging incoming calls and directing callers to the appropriate departments
Meet or exceed individual and team enrollment and follow-up performance targets
Maintain compliance with PACE, Medicare, Medi-Cal, and organizational guidelines
Qualification
Required
Language competency requirement: Preferred: Mandarin, Cantonese, and English; Acceptable: Mandarin/English or Cantonese/English
Proven experience in phone sales, healthcare enrollment, call center, or customer service (senior care or healthcare preferred)
Strong verbal communication skills with the ability to explain information clearly and persuasively
Demonstrated ability to think quickly, handle objections, and adapt conversations in real time
Comfortable speaking with seniors and families with patience, empathy, and professionalism
Strong follow-up and organizational skills
Required that Team Members must demonstrate medical clearance before having direct participant contact. Additional screening may be required in order to protect participants and the community from communicable disease outbreaks (e.g., COVID-19)
Must not be on any exclusion or debarment from participation in Federal Health Care Programs at any time and must remain in good standing with government regulators such as the OIG, (Office of the Inspector General), SAM, (System for Award Management), CMS (Centers for Medicare and Medicaid Services), etc
Preferred
Experience working with seniors, PACE programs, Medicare, Medi-Cal, or healthcare-related services
Familiarity with CRM systems and lead management
Cultural competence working with Chinese-speaking senior populations
Goal-driven mindset with a strong sense of accountability
Excellent phone presence and active listening skills
Fast learner with strong problem-solving abilities
Compassionate, respectful, and customer-focused
Ability to multitask and manage a high call volume
Team-oriented with a collaborative approach
Benefits
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Parental and Caregiver Leave
Lunch, as well as delicious snacks and coffee to keep you energized
Paid Time Off across holidays, vacation time, personal days, and sick days
401k Plan
Personal and professional development, including CME support and career growth opportunities
Subscriptions and training on using AI tools including ChatGPT
Company
Seen Health
Tech-enabled Healthcare Services
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$22MKey Investors
8VC
2024-11-18Series A· $22M
Leadership Team
Yang Su
Co-Founder
Recent News
Modern Healthcare
2024-12-24
Fierce Healthcare
2024-12-03
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