Collinson Silos and Feeding Solutions · 7 hours ago
Manager, Resource Planning & Ops Strategy- Airport Dimensions
Plano, TX
Full-time
Hybrid
Mid, Senior LevelCollinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies, and they are seeking a Manager of Resource Planning & Ops Strategy. This role will provide vital support to the operational team, focusing on developing and implementing standardized labor models, managing vendor relationships, and optimizing the guest experience across lounge services.
AgricultureConstructionManufacturingSales
Responsibilities
Labor Modeling
Strategic lead for development, testing, and implementation of standardized labor models, ensuring in-lounge operational compliance, guest satisfaction optimization, and financial performance
Own labor forecasting, staffing plans, and scenario modeling in partnership with Finance, supporting annual budgets, reforecasts, long‑range planning, and zero‑based budgeting initiatives
Establish and maintain labor planning KPIs and dashboards (productivity, utilization, service coverage, labor cost per guest, and staffing efficiency)
Lead communicator to third-party partnerships regarding staffing budgets and deployment; ensuring effective communication and stakeholder buy in at every opportunity
Perform ongoing labor and modeling initiatives, ensuring stakeholder alignment
Prepare and present findings, successes, and opportunities in a format acceptable to update the Senior Leadership Team (SLT)
Operational support with day-to-day needs across various Airport Dimensions lounge networks, ensuring inquiries are addressed promptly, and operational challenges are resolved effectively
Assist in organizing, executing, and optimizing guest experience initiatives, ensuring alignment with operational processes and objectives
Facilitate clear and efficient communication between operational teams and other stakeholders to ensure ongoing alignment in priorities, schedules, digital tools, and service standards
Support the broader Airport Dimensions team with new business opportunities and proposals, ensuring labor-related content is thoughtful, well-presented and meets all internal expectations for brand identity
Identify Process Improvement Opportunities: Proactively identify areas where operational processes can be improved and collaborate with relevant teams to implement solutions that enhance efficiency and effectiveness
Provide input on and recommendations for the existing Standard Operating Procedures, increasing efficacy and reducing duplication and process overlap
Assist in driving process improvements by facilitating discussions, tracking changes, and ensuring that new processes are effectively implemented and monitored
Work with cross-functional teams to develop and share best practices, contributing to continuous operational improvements and supporting overall business objectives
Leverage operational insights and reports to support operational decisions, provide context and ensure that strategies are based on accurate and up-to-date information
Support the execution of operational strategies by ensuring that relevant operational teams have the resources and information needed to meet the goals outlined in the strategy
Monitor and track progress on labor-related initiatives to ensure ongoing alignment with overarching company and organizational goals
Provide ongoing feedback on operational strategies and suggest opportunities for efficiencies based on insights, performance data, and operational observations
Evaluate all new guest experience related initiatives for impact on staffing requirements, ensuring stakeholder and financial alignment across the business
Qualification
Required
Self-motivated with a healthy curiosity for the business and ways to improve existing and new processes
Flexibility in priority management and day-to-day tasks
Consistent 'can-do' approach to new business or challenges
Organizational and Time Management Skills
Self-motivated coordination of multiple tasks, deadlines, and projects simultaneously, ensuring timely completion and attention to detail
Manage deadlines and adjust priorities to meet operational goals in a fast-paced environment
Communication & Interpersonal Skills
Facilitate clear, concise, and always professional communication with internal teams and external vendors
Build and maintain strong working relationships across departments and partnerships
Prepare and present data and performance metrics, up to and including for senior-level leadership
Critical Thinking & Problem-Solving
Identify and solve challenges in vendor relations and implement solutions to improve efficiency and execution
Monitor effectiveness of initiatives, understand and clearly communicate how operational efficiency impacts guest satisfaction and service delivery
Evaluate operational workflows to identify areas for improvement
Strategic Thinking & Collaboration
Ability to develop and execute operational strategies, ensuring alignment within broader business goals
Work collaboratively and effectively across departments to align priorities and achieve shared objectives
Ensure all internal and external collaboration is performed in the best interest of the business
Data Interpretation & Reporting
Interpret and apply reports and data from various departments to inform decisions and operational improvements
Provide recommendations for improvement for internal business partners
Use insights from operational reports to support strategy development and execution
Benefits
100% employer paid medical, dental, life & LTD insurance for employees
100% match to your 401k deferrals (limited) with 100% vesting at 6 months
Supplemental Insurance including STD, additional Life
Priority Pass Membership
Global Mentoring Program
Wellness Programs
Lifestyle Benefits
Company
Collinson Silos and Feeding Solutions
E Collinson & Company Ltd, or Collinson as we're known is a leading UK silo manufacturer.
Founded in 1962
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-10-31
Fintech Schweiz Digital Finance News - FintechNewsCH
2025-10-15
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