Citizens · 16 hours ago
Customer Service Representative- Second Shift
Pittsburgh, PA
Full-time
Onsite
Entry Level
$22/hr - $22/hr
1+ years expCitizens is a customer-centric company dedicated to providing quality financial services. They are seeking a Customer Service Representative to assist customers with their inquiries and improve their banking experience while building strong customer relationships.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
Field a variety of incoming customer calls to deliver high-quality solutions for our customers. Depending on the customer need, calls can be lengthy and occur back-to-back. You’ll have scheduled breaks throughout your day
Help customers improve their banking experience and build customer relationships by recommending products and services that meet their banking needs
Receive extensive paid training to build your expertise and prepare you to handle customer inquiries of increasing complexity
Qualification
Required
High School degree or equivalent
Minimum 1 year of exceptional performance in a customer-facing role
Computer proficiency
Strong verbal communication skills
Positive and customer-focused mindset
Strong listening and problem solving abilities
Superior interpersonal skills with the ability to navigate through difficult situations
Ability to multi-task in a fast-paced environment
Detail-oriented with a strong sense of urgency
Preferred
Experience recommending and referring products/services to customers
Benefits
Receive comprehensive health care coverage, including medical, dental and vision plans
A 401K with corporate match
Tuition assistance
Mental health and wellbeing programs
Discounts on student loan refinancing
4 hours of paid time off annually for volunteering, separate from regular PTO
Have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
Company data provided by crunchbase