LaunchCapital · 17 hours ago
Partnership Analyst
Boston, MA
Full-time
Onsite
Entry, Mid Level
2+ years expCarePort is seeking a full-time Boston-based Partnership Analyst/Onboarding Specialist to join our services and customer success team. This is a critical, customer-facing position that drives implementations of CarePort SaaS solutions to successful conclusion by engaging with customer leadership and users.
ConsumerInformation TechnologyMedical DevicePublishing
Responsibilities
Work directly with the client and CarePort Project Manager to ensure the success of the implementation of CarePort solutions
Assist in building a connected network of nursing homes, home health agencies, and other post-acute providers in partnership with CarePort clients
Establish trusted relationships with customers and CarePort users, demonstrate a strong grasp of the details of customer accounts and drive adoption and utilization of CarePort solutions among client post-acute networks
Collaborate with hospital partners to develop strategies to strengthen the network and ensure onboarding of all partners into the CarePort system through multiple forms of engagement and follow-up, including hosting information and training sessions
Monitor implementations for key performance indicators, and proactively intercede to support customer with questions, concerns, and issues
Provide onboarding oversight and report on status of projects, serve as a key feedback conduit from customers to product management, and support continuous deployment efforts of engineering
Monitor and manage post-acute provider data used by thousands of patients, families, and care coordinators to ensure the database stays up to date and accurate
Qualification
Required
Bachelor's degree (major or concentration in a healthcare related discipline is a plus)
Two years or more experience in a health care technology environment
Excellent oral and written communication and presentation skills
High degree of competency with business applications MS Word, Excel, etc. and an aptitude to learn new software tools readily. Knowledge of healthcare EMR/EHR solutions a plus
Organized individual who delivers work that is accurate and complete
“People Person” – enjoys interacting and connecting with people; derives satisfaction from helping others, is creative, energetic, individual with a positive, “can-do” attitude
Benefits
Competitive Salary
401(k)
Health, dental, and vision insurance
Convenient office location just one block from Boston’s South Station
Company
LaunchCapital
LaunchCapital is focused on entrepreneurs at the seed stage.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase