Operio · 8 hours ago
Senior Controls Support Engineer
Bryn Athyn, PA
Full-time
Onsite
Mid, Senior Level
$120K/yr - $135K/yr
7+ years expOperio Group is seeking a highly experienced Senior Controls Support Engineer to join their headquarters team. This role focuses on providing technical support and troubleshooting for installed machinery, guiding on-site technicians, and managing legacy systems. The ideal candidate will leverage their expertise in automation to ensure effective communication between R&D and field operations.
AccountingAdviceFinancial Services
Responsibilities
Serve as the Tier 3 technical escalation point for critical machine-down situations, utilizing remote access tools (Ewon, Netbiter) to diagnose root causes without deploying to the site
Analyze and debug live PLC code (RSLogix 500/5000) and HMI applications (FactoryTalk View) to distinguish between software logic errors, electrical faults, or mechanical failures
Guide on-site technicians and junior engineers through complex diagnostic procedures via video/phone, including multimeter checks, servo drive parameter updates, and VFD configuration
Lead engineering efforts for legacy equipment, including identifying modern replacements for obsolete components (amplifiers, drives, HMIs) and validating new solutions
Update electrical schematics and Bill of Materials (BOMs) to reflect retrofit changes and ensure accurate documentation for future service
Manage the archival and organization of software backups and disaster recovery images for a diverse range of custom production machinery
Qualification
Required
Bachelor's degree in Electrical Engineering, Mechatronics, or related field; OR equivalent hands-on professional experience
7–10+ years of experience in industrial automation, specifically as a Field Service Engineer, Controls Engineer, or Systems Integrator
Proven experience troubleshooting custom machinery in a production environment
High-level proficiency in RSLogix 500, Studio 5000, and FactoryTalk View ME/SE. Must be able to read and troubleshoot existing complex ladder logic
Demonstrated expertise in creating, editing, and updating detailed electrical schematics of equipment and panels. Must be capable of modifying existing drawings for retrofits and ensuring documentation accurately reflects the 'as-built' state of the equipment
Strong working knowledge of IP addressing, subnetting, and configuring industrial remote access gateways (VPNs, Ewons, etc.)
Ability to read and interpret complex electrical schematics and troubleshoot 480V 3-phase and 24VDC control circuits
Familiarity with Servo Drives (Kinetix/PowerFlex), VFDs, instrumentation (Load Cells, Encoders), and legacy PC-to-PLC communications
Ability to remain calm and analytical under pressure while dealing with urgent customer demands
Comfortable working on machines you did not design and navigating systems with partial or missing documentation
Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders
Benefits
Join a Team That Really Cares - Everyone is friendly, collaborative and driven. We are a family business and we care about each other so because of this, you will always be pushed to become the best you can be.
Real Work-Life Balance - 22 days' vacation and 40 hours sick time (pro-rated based on hire date) plus 8 federal holidays.
Company
Operio
Operio is a financial platform that provides cloud-based accounting, taxation, payroll management, and business consulting solutions.
11-50 employees
Funding
Current Stage
Early StageRecent News
Ottawa Business Journal
2026-01-17
Company data provided by crunchbase