Eddie Bauer · 21 hours ago
Client Advisor - The Mall at Short Hills
Short Hills, NJ
Full-time
Onsite
Entry, Mid Level
$21.75/hr - $30.50/hr
2+ years expEddie Bauer is a luxury fashion brand seeking a Client Advisor for their location at The Mall at Short Hills. The role focuses on building lasting client relationships and providing expert wardrobe guidance to deliver an exceptional shopping experience.
ApparelCustomer ServiceFashionLifestyle
Responsibilities
Provide a personalized, high-touch experience to every client, understanding their lifestyle, fit preferences, and wardrobe needs
Develop and maintain an active client book through relationship building, outreach, and consistent follow-up
Offer expert advice on luxury suiting, tailoring, and style coordination to help clients build timeless wardrobes
Conduct wardrobe consultations and styling sessions both in-store and by appointment
Grow the Made-to-Measure business by cultivating and driving sales of custom clothing through expert client consultation: deliver an elevated experience that encompasses fabric consultation, measurement taking, fit evaluation, and trim and styling guidance; leverage deep product knowledge and refined client engagement skills to build lasting relationships and achieve custom clothing sales targets
Confidently assist clients in close proximity to take measurements and adjust fit and styling
Achieve and exceed individual and store sales goals through exceptional service and product knowledge
Manage the full clienteling process - from initial introduction to post-sale follow-up and long-term relationship cultivation
Maintain visual and operational excellence within the boutique, ensuring the environment reflects the brand's standards
Stay informed on seasonal collections, fabric selections, and industry trends to confidently educate clients
Collaborate with tailors and production teams to ensure a perfect fit and seamless client experience
Represent the brand with professionalism, discretion, and authenticity at all times
Qualification
Required
2+ years of experience in luxury fashion, suiting, or high-end retail
Strong understanding of men's and/or women's tailoring, fit, and fabrics
Proven ability to build and maintain long-term client relationships (clienteling experience required)
Exceptional communication and presentation skills, with a natural ability to connect with discerning clientele
High attention to detail and a passion for delivering outstanding service
Professional, polished appearance and demeanor
Proficiency in CRM and POS systems; ability to manage and grow a personal client book
Flexibility to work retail hours, including evenings and weekends
Company
Eddie Bauer
Eddie Bauer offers premium-quality clothing, accessories, and gear for men and women that complement today's modern outdoor lifestyle.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-05-07Acquired
Leadership Team
Tim Bantle
Chief Executive Officer
Carey Massey
Sr Manager D2C Operations
Recent News
Morningstar.com
2025-10-22
UK Investor Magazine
2025-09-12
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