Travis Credit Union · 6 hours ago
Dispute & Fraud Services Specialist
Vacaville, California
Full-time
Hybrid
Entry, Mid Level
$27.41/hr - $33.53/hr
1+ years expTravis Credit Union is dedicated to supporting their members through effective fraud prevention and dispute resolution. The Dispute & Fraud Services Specialist is responsible for investigating and resolving fraudulent activities across various payment channels while ensuring compliance with regulations and enhancing member experience.
CommunitiesInternet
No H1B
Responsibilities
Monitors and analyzes transaction activity across multiple payment channels—including debit/credit cards, ACH, wire transfers, checks, and digital wallets—to detect and investigate potential fraud and abuse
Conducts thorough investigations of suspected fraud and member disputes, gathering documentation, applying regulatory knowledge (Reg E, Reg Z, NACHA, UCC, card network rules), and ensuring fair, compliant resolutions
Supports fraud detection systems and tools, manages fraud alerts, and processes chargebacks, restitution payments, and returned deposit checks
Assists members impacted by compromised accounts or identity theft, taking appropriate actions such as account closures, service restrictions, and reporting to ChexSystems or e-Funds
Supports recovery efforts by preparing documentation and following established procedures
Performs risk analysis and implements loss prevention measures, including account reassignments, flags, and restrictions to safeguard member assets
Collaborates with internal teams on investigations, and prepares documentation for audits, and regulatory examinations
Identifies process improvement opportunities to enhance fraud detection, dispute resolution efficiency, and member experience
Communicates professionally and empathetically with members throughout investigations and may assist with escalated or sensitive cases in coordination with senior staff
Assists in preparing reports on fraud trends, losses, recoveries, and operational performance for internal review
Utilizes and supports the maintenance of fraud detection systems and tools to enhance investigative capabilities
Adheres to internal policies and external regulations while maintaining accurate records and documentation
Qualification
Required
Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo
Candidates must have current authorization to work in the U.S. (no sponsorship available)
Bachelor's degree in Criminal Justice, Accounting or Finance, Business, or Cybersecurity and a minimum of 1 year experience in financial services, preferably in fraud operations or disputes; or equivalent related work experience
Basic understanding of payment channels and fraud terminology
Bachelor's degree in Criminal Justice, Accounting or Finance, Business, or Cybersecurity and a minimum of 2 years of related financial services experience preferably in fraud prevention, investigations, or dispute management; or a Master's degree without experience; or equivalent related work experience
Proficient in fraud management systems and digital payment platforms
Strong understanding of digital payment platforms (e.g., Zelle, Venmo, Apple Pay) and emerging fraud trends, scams, and risk mitigation techniques
Proficient in Microsoft Office, core credit union systems, and fraud/dispute management platforms
Demonstrates excellent analytical, problem-solving, and project management skills, with the ability to research issues, lead initiatives, and support compliance-related training
Skilled in written and verbal communication, with attention to detail and a commitment to producing high-quality work
Capable of prioritizing tasks, managing time effectively, and driving process improvements for operational efficiency
Preferred
Bilingual (Spanish/English) preferred but not required
Benefits
Competitive medical, dental, and vision insurance
Mental health offerings
Employee performance incentive plan
Merit increases
401(k) program with immediately vested employer match
Generous holiday and vacation policy
Extensive TCU specific perks like employee loan and credit card discounts
Company
Travis Credit Union
Travis Credit Union (TCU) was founded on the principle of People Helping People.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant
Leadership Team
Chris Germann
Managing Director, Payment Services
Recent News
Travis Credit Union
2025-11-20
Travis Credit Union
2025-10-09
Travis Credit Union
2025-08-07
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