Technical Helpdesk  jobs in United States
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eTeam · 1 day ago

Technical Helpdesk 

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$25/hr - $27.14/hr
date2+ years exp

eTeam is supporting US BANK in providing technical assistance for their commercial credit card programs. The Technical Helpdesk role involves troubleshooting client issues through various communication channels to ensure client satisfaction and effective resolution of problems.

Information Technology
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Growth OpportunitiesbadNo H1BnoteU.S. Citizen Onlynote

Responsibilities

Support clients with their commercial credit card programs by providing technical assistance through phone, email, and chat
Ensure a positive client experience with our online commercial card management platforms
Regularly address client issues by listening to clients, troubleshooting potential root causes of issues and determining the appropriate course of action with the goal of final issue resolution and maximum client satisfaction
Support Federal Government and commercial accounts
Pass a post-employment screening administered by the General Services Administration (GSA) which includes criminal and background checks

Qualification

Helpdesk ticketing systemsCustomer service experienceMicrosoft OfficeProblem-solving skillsHandling difficult callsTime management skillsVerbal communication skillsWritten communication skillsInterpersonal skillsNegotiation skillsIdentifying problems

Required

High school diploma or equivalent
Two to three years of experience within Customer Service

Preferred

Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Good verbal and written communications skills
Proficient computer skills using a variety of software packages including Microsoft Office applications
Effective telephone and interpersonal skills
Good problem-solving and negotiation skills
Ability to handle difficult customer calls
Ability to identify and resolve/escalate problems
Experience in helpdesk ticketing systems (ex: ServiceNow)

Company

eTeam

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Glassdoor4.0
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eTeam is a staffing agency that also provides payrolling services.
dateFounded in 1999
location
Somerset, New Jersey, USA
people-size501-1000 employees
web-link
http://www.eteaminc.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2023-12-04Acquired

Leadership Team

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Swetta Bhatt
CEO APAC & India
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Aanchal Thakur
Chief Customer Officer
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