eTeam · 1 week ago
Technical Helpdesk Contractor
United States
Full-time, Contract
Remote
Entry Level
$21.42/hr - $27.14/hr
2+ years expeTeam is seeking a Technical Helpdesk Contractor to support clients with their commercial credit card programs. The role involves providing technical assistance through various communication channels to ensure a positive client experience with online commercial card management platforms.
Information Technology
No H1B
U.S. Citizen Only
Responsibilities
Support clients with their commercial credit card programs by providing technical assistance through phone, email, and chat
Ensure a positive client experience with our online commercial card management platforms
Address client issues by listening to clients, troubleshooting potential root causes of issues and determining the appropriate course of action
Goal of final issue resolution and maximum client satisfaction
Work closely with our account management teams
Operate a 24-hour, 7 day a week support center model
Support Federal Government and commercial accounts
Qualification
Required
High school diploma or equivalent
Two to three years of experience within Customer Service
Preferred
Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Good verbal and written communications skills
Proficient computer skills using a variety of software packages including Microsoft Office applications
Effective telephone and interpersonal skills
Good problem-solving and negotiation skills
Ability to handle difficult customer calls
Ability to identify and resolve/escalate problems
Experience in helpdesk ticketing systems (ex: ServiceNow)
Company
eTeam
eTeam is a staffing agency that also provides payrolling services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-12-04Acquired
Leadership Team
Swetta Bhatt
CEO APAC & India
Aanchal Thakur
Chief Customer Officer
Recent News
2025-11-19
2025-08-21
Company data provided by crunchbase