Integrated Resources, Inc ( IRI ) · 18 hours ago
P2P Customer Service Agent
Detroit, MI
Full-time
Onsite
Entry Level
2+ years expIntegrated Resources, Inc (IRI) is seeking a P2P Customer Service Agent to support a high volume of inbound customer inquiries related to Procurement to Payment operations. The role involves resolving customer issues, providing guidance on eProcurement, and ensuring superior customer service in collaboration with Procurement and Accounts Payable teams.
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Responsibilities
Answers all internal and external customer order and invoice payment status inquiries (telephone, mail, web) regarding P2P operations
All incoming calls must follow department call tracking policies and all call information is logged in the call center tracking system
Supports a high volume of inbound customer calls; researches and resolves issues
Demonstrates established standards of commitment to customer service by following up on calls and ensuring superior results
Quickly analyzes customer concerns and needs while resolving customer issues
Counsels customers regarding the appropriate use of eProcurement requisitioning or invoice submission
Analyzes customer needs and refers to appropriate external resources (P2P Job Aids) to ensure orders and invoices are accurate within prescribed P2P processes
Facilitates triaging of incoming requests to P2P Operations staff if unable to resolve within prescribed timeframes
Identifies, researches, analyzes, and resolves complex customer complaints
Maintains a working knowledge of Client Health P2P and Supply Chain Management operations
Consults with management to proactively resolve customer problems
Identifies discrepancies and recommends resolutions regarding P2P operations that impact customers
Committed to continued professional development
Qualification
Required
High School Diploma
Minimum 1 year of experience in a similar role or customer service field
Experience and knowledge of Excel and Microsoft Office programs
Ability to work independently
Customer service skill
Strong communication skills
Preferred
Call center experience
Two years of experience in healthcare Procurement or Accounts Payable
Knowledge of medical supply and commodity terminology
ERP application knowledge
Company
Integrated Resources, Inc ( IRI )
Integrated Resources Inc.
501-1000 employees
H1B Sponsorship
Integrated Resources, Inc ( IRI ) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (5)
2023 (13)
2022 (9)
2021 (25)
2020 (39)
Funding
Current Stage
Late StageRecent News
2025-06-11
2025-06-11
2025-04-14
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