Optimum Financial Group · 14 hours ago
Senior UX Researcher
Long Island City, NY
Full-time
Onsite
Senior Level
$134K/yr - $220K/yr
5+ years expOptimum is a leader in the connectivity sector, seeking a passionate and experienced Senior UX Researcher to join their Product Design and Research team. This role involves conducting user research to understand behaviors and preferences, translating findings into actionable insights to improve product usability and user experience.
Asset ManagementFinancial ServicesInsurance
Responsibilities
Research Planning: Develop research plans, employing various methodologies such as semi-structured interviews, surveys, diary and ethnographic studies, usability tests, and analytics to achieve research goals and answer research questions
Research facilitation: Collect qualitative and quantitative data to uncover user pain points, preferences, and behaviors, as well as feedback on product features and interfaces, ensuring a deep understanding of user need
Data Analysis: Analyze data gathered from research activities, derive meaningful insights, and present findings to cross-functional teams to guide product decisions
Collaboration: Embed within 1-2 scrum teams and work closely with product managers, designers, engineers, and other stakeholders to identify, and advocate for, high impact user research and ensure that research guides our prioritization and strategic roadmaps
Scoping: Work with the UX Research Manager to scope research needs for, and across, scrum teams you support
User-centered advocacy: Develop user personas, journey maps, and other artifacts based on research findings, encouraging and enabling the team to empathize with users and design solutions that meet their needs
Continuous Learning: Stay updated with industry trends, best practices, and emerging technologies in UX research, contributing innovative ideas to enhance the overall user experience
UX teamwork: Be a supportive teammate to the broader Product Design and Research team, and specifically within the Research group to enable mutual growth and development through feedback, mentorship, and internal projects
Qualification
Required
Master's degree in Human-Computer Interaction, Psychology, Anthropology, or related fields. Or, equivalent depth and breadth of experience in the field
Proven experience (5 years or more) in UX research or a similar role within product development
Proficiency in conducting research using a variety of methodologies and tools such as surveys, interviews, usability testing, and analytics, including a thorough knowledge of when and how to apply them as the needs of a project dictate
Comfortable working collaboratively and independently in a fast-paced, dynamic environment
Strong project management and organizational skills, with experience running multiple projects/assignments simultaneously and meeting deadlines
Strong analytical and problem-solving skills with the ability to translate data into clear and actionable, applied insights
Strong stakeholder management capabilities, and experience advocating for high impact research and the incorporation of research findings into product and design decisions
Keen understanding of both responsive web and native mobile app design, including research principles and best practices
Demonstrated expertise with design thinking principles and empathy as a driver of innovation
Track record of delivering research within an Agile framework
Preferred
7 years or more in UX research or a similar role within product and software development
Some experience with UX/UI design tools such as Sketch, Adobe XD, or Figma, especially with regards to prototyping for research purposes
Experience in the unique requirements of UX research and design of Video experiences, both streaming and traditional cable
Knowledge of statistical analysis and data visualization techniques
Company
Optimum Financial Group
Optimum Financial Group is dedicated to the financial security of its clients since 1969.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-10-27
Canada NewsWire
2025-05-05
Company data provided by crunchbase