3M · 4 hours ago
Customer Service Representative
Tippecanoe County, IN
Full-time
Onsite
Entry, Mid Level
2+ years exp3M is a company committed to innovation, providing the freedom to explore and encouraging creativity. They are seeking a Customer Service Representative to act as the primary liaison between the company and customers, managing the entire order process and enhancing customer satisfaction.
AutomotiveCleaning ProductsConsultingElectronicsEnterprise SoftwareManufacturing
Responsibilities
Acts as the primary liaison between 3M and customers, overseeing the entire order process from entry to delivery
Handles order entry, status updates, product inquiries, complaints, pricing, shipping, and inventory issues
Communicates clearly and professionally with both external customers and internal 3M personnel via telephone, chat, and written correspondence
Manages worklists, raises internal tickets for order management issues, and systematically solves problems related to material information records and master data
Educates customers on processes, manages price change activities, and handles complex inquiries and complaints with adaptive techniques
Enhances customer satisfaction by identifying and resolving problem patterns
Provide additional proactive support, as required, for agreed Premium and Strategic Key Accounts
Qualification
Required
Bachelor's degree, or High school diploma/GED with six years of CS or sales experience
Minimum two years in customer service or sales
Preferred
Experience working in ERP and CRM systems
Continuous improvement and continuous learning mindset; ability to learn new information quickly
Attention to detail for handling orders, documentation, and product information
Collaboration skills to work effectively with cross-functional and internal teams
Ability to independently solve problems and identify solutions; self-motivated
Clear and conceptual thinking ability; excellent judgment and discretion
Excellent organizational skills
Ability to de‑escalate and resolve conflicts effectively
Proactive in resolving issues before they become problems
Proven and reliable follow‑through with commitments and resolutions
Customer‑focused, positive, and solution‑oriented; shows empathy and concern for the needs of others and can adjust tone and structure of communications accordingly
Active listening to understand customer needs and identify appropriate solutions
Excellent oral and written communication in English (C1 or higher preferred)
Ability to handle work-related stress, manage multiple priorities simultaneously, and meet deadlines
Company
3M is a global company that applies science to life, offering products and solutions across various industries.
10001+ employees
H1B Sponsorship
3M has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (23)
2023 (27)
2022 (54)
2021 (36)
2020 (31)
Funding
Current Stage
Public CompanyTotal Funding
$5MKey Investors
US Department of Energy
2024-03-13Grant· $5M
1978-01-13IPO
Leadership Team
John Banovetz
Senior Vice President for Innovation and Stewardship and Chief Technology Officer
Ippocratis Vrohidis
President, Industrial Mineral Products Division
Recent News
Sherwood News
2026-01-22
GlobeNewswire
2026-01-05
Company data provided by crunchbase