Nova Ltd. · 2 days ago
Field Services Engineer
Hillsboro, OR
Full-time
Hybrid
Mid LevelNova Ltd. is seeking a Field Service Engineer who is a self-starter and team player to support their systems at customer sites. The role involves providing technical support, leading equipment escalations, and ensuring effective tool usage through customer training.
Semiconductors
Responsibilities
Provide on-site and remote technical support to Nova customers in accordance with Nova’s warranty and service support agreements
Lead complex equipment escalations, acting as the technical owner in front of customers and internal stakeholders
Perform installation, commissioning, upgrades, and add-ons for new and existing equipment
Maintain accurate and timely service documentation, reports, and logs in accordance with Service Manager requirements
Deliver regular technical and status reports to customers and Nova management
Provide customer training and retraining to ensure effective tool usage and sustained operational performance
Ensure a high level of technical know-how among customer operators and engineering teams
Act as a feedback channel to U.S. headquarters, sharing insights from customer usage, tool performance, and field experience
Manage Nova spare parts inventory at assigned customer locations, ensuring availability and compliance with stock policies
Assist in defining spare parts stocking strategies and maintaining optimal inventory levels
Perform repair and replacement of parts and components in accordance with Nova service policies
Verify proper storage, readiness, and availability of spare systems to minimize downtime
Collaborate closely with Sales, Applications, and Engineering teams to support customer evaluations, demos, and technical discussions
Provide pre-sales and post-sales technical support, including on-site evaluations and customer consultations
Develop a deep understanding of customer processes, operating methods, and site-specific procedures
Strictly adhere to customer site safety, performance, and behavioral policies
Be available to support customers outside standard working hours when required
Qualification
Required
Bachelor's degree in engineering or equivalent practical experience
Prior experience supporting multi-disciplinary semiconductor manufacturing equipment; metrology tool experience is a strong plus
Comfortable performing basic data analysis using Excel or similar tools
Ability to interpret technical and operational data and translate it into actionable insights
Skilled in building clear, structured narratives around data-driven findings
Confident presenting technical data and insights to both internal teams and customers
Working knowledge of optics, GUI software design, and mechanical systems
Willingness and ability to travel domestically and internationally up to 25% to support customer sites
Ability to document, present, and communicate technical findings in a clear, structured, and customer-facing manner
Preferred
Strong working knowledge of equipment integration across multiple platforms and communication protocols (e.g., SECS/HSMS)
Solid understanding of semiconductor manufacturing environments, including safety, ergonomics, and yield-driven requirements
A data-driven mindset for troubleshooting, root-cause analysis, and technical escalations
Ability to take ownership of complex technical issues and drive resolution in high-pressure customer environments
Company
Nova Ltd.
Nova delivers continuous innovation by providing advanced metrology solutions for the semiconductor manufacturing industry.
Founded in 1993
1001-5000 employees
H1B Sponsorship
Nova Ltd. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (12)
2023 (11)
2022 (17)
2021 (9)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Nagesh Avadhany
Vice President, Strategic Partnerships
Danny Ngov, SHRM-CP
Talent Acquisition Partner
Recent News
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