Connect Tech+Talent · 5 hours ago
Product Support Analyst 3 (6043)
United States
Contract
Remote
Senior Level, Lead/Staff
8+ years expConnect Tech+Talent is seeking a Product Support Analyst 3 to provide support and training related to the Texas Student Data System. The role involves collaborating with cross-functional teams and ensuring high levels of customer service and documentation accuracy.
Information TechnologySoftware
Hiring Manager
Vignesh Ayyasamy
Responsibilities
Experience working with the TSDS and its data collections
Experience in customer service, with strong communication skills
Strong ability to work closely with cross-functional teams
Excellent communication skills to effectively work with cross-functional teams
High level of accuracy and attention to detail in all documentation tasks
Experience in training other team members
Familiarity with documenting software issues, release notes, and technical guides
Proven experience in creating clear, concise, and comprehensive technical documentation
Qualification
Required
8 Years - Texas Student Data System (TSDS): LEA/vendor-level experience working with the TSDS and its data collections
8 Years - Customer Service: Experience in customer service, with strong communication skills
8 Years - Collaboration: Strong ability to work closely with cross-functional teams
8 Years - Communication: Excellent communication skills to effectively work with cross-functional teams
8 Years - Attention to Detail: High level of accuracy and attention to detail in all documentation tasks
8 Years - Training and Support: Experience in training other team members
Preferred
8 Years - Software Documentation: Familiarity with documenting software issues, release notes, and technical guides
8 Years - Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation
Company
Connect Tech+Talent
Connect Tech+Talent brings together highly qualified technology professionals with great companies.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase