PSR Associates, Inc. · 1 day ago
Decision Support Specialist (Power BI & Tolling Systems)
Ocoee, FL
Full-time
Onsite
Mid Level
$30/hr - $46/hr
3+ years expPSR Associates, Inc. is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. The Decision Support Specialist is responsible for developing, refining, and maintaining Power BI reports and dashboards to support toll system monitoring and decision-making, collaborating with internal teams and vendors to improve reporting processes and provide actionable insights.
Information TechnologyRecruitingStaffing Agency
Responsibilities
Design, develop, and enhance Power BI dashboards and reports for toll operations and performance monitoring
Collaborate with database experts, the Toll Systems Monitoring Manager and the Toll Business Analyst Manager to connect to data sources and ensure data integrity
Perform daily/weekly monitoring and analysis of lane performance reports and dashboards
Conduct hyper-care monitoring of new and upgraded lanes
Perform basic lane/plaza fault isolation, advanced fault isolation and third-level support for roadside servers, databases, and software
Analyze anomalies reported by Operations, Finance, and Maintenance; conduct root cause analysis, develop impact assessments, and prepare executive-level summaries for management
Support setup of new lane system installations and/or upgrades
Develop Standard Operating Procedures (SOPs) for SunWatch when monitoring is transferred
Coordinate with internal vendors to ensure high-priority issues are addressed promptly and escalate critical incidents as needed
Identify gaps in existing processes and contribute to developing solutions for improved efficiency and accuracy
Qualification
Required
Bachelor's degree in computer science, Information Systems, Data Analytics, or related field; or equivalent work experience
Minimum 3 years of experience in business intelligence and reporting tools, with strong proficiency in Power BI
Experience in data modeling, dashboard design, and performance optimization
Power BI expertise (report development, DAX, Power Query, data modeling)
Knowledge of toll lane theory of operation and basic troubleshooting
Familiarity with Linux command usage and server support
Basic SQL query writing skills
Proficiency in Excel (including macros, Visual Basic, Pivot Tables), MS Word, and PowerPoint
Experience with network and system management tools (e.g., CA Unicenter, Orion)
Strong analytical skills for trend identification and root cause analysis
Preferred
Familiarity with tolling or transportation systems
Company
PSR Associates, Inc.
PSR Associates is a premier IT services and solutions firm supporting Federal, State & Local, and Commercial clients.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Stephen Mendoza
CEO
Company data provided by crunchbase