Peraton · 8 hours ago
Help Desk Representative
Fort Huachuca, AZ, US
Full-time
Onsite
Entry Level
2+ years expPeraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking a Help Desk Representative responsible for handling customer interactions, troubleshooting problems, and providing support through various channels including calls, chats, and emails.
Information TechnologyRobotics
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Answers incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical nature
First point of contact for Teir 2 requests that are escalated to the Global Cyber Center
Responsible for handling customer interactions to provide support (inbound/outbound calls, chats, email and internal ticketing escalations)
Create, modify and escalate incidents/tickets, translating user requests into logical format for use by analysts in troubleshooting
Route tickets in accordance with documented procedures
Perform quality assurance follow-up with customers/end users
Comply with documented processes and procedures
Monitor group mailboxes and prioritize emails by order of importance
Maintain the shift log and ensure accurate, thorough and clear communication from shift to shift
Provide reporting (as needed)
Maintain a professional demeanor with our military, civilian and contractor customers
Qualification
Required
HS diploma +2 years of customer service, inside sales and/or help desk experience
Active DoD Secret clearance
Benefits
Overtime
Shift differential
Discretionary bonus
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
Washington Technology
2026-01-22
2025-09-25
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