The Cigna Group · 10 hours ago
Customer Service Supervisor - Express Scripts - Hybrid
Memphis, TN
Full-time
Hybrid
Entry, Mid Level
1+ years expThe Cigna Group is a healthcare company that creates pharmacy, care and benefit solutions to improve health and increase vitality. The Customer Service Supervisor will lead a team of 14 Customer Service Senior Representatives to deliver best‑in‑class service, ensuring operational excellence and resolving complex service issues.
CommercialHealth CareHospitalInsuranceMedical
Responsibilities
Recruit, hire, onboard, and train team members to maintain a skilled and engaged workforce
Evaluate employee performance, provide coaching and feedback, conduct reviews, and recommend corrective actions when necessary
Motivate the team and cultivate a positive, inclusive, growth‑oriented environment
Serve as a knowledgeable resource for staff, supporting problem resolution and answering questions about processes and procedures
Oversee daily team operations and provide ongoing support to staff
Develop and manage work schedules to ensure adequate coverage and smooth workflow
Lead team meetings and communicate updates on internal processes, procedures, and performance expectations
Perform additional duties as assigned to support patient care and operational effectiveness
Take ownership of escalations and complex customer service issues, providing timely solutions and keeping senior stakeholders informed
Qualification
Required
High School diploma or GED required
Ability to build and maintain effective relationships with internal and external stakeholders
Strong leadership, communication, and organizational skills
Passion for delivering outstanding service to members, clients, and providers
Proven track record of achieving KPIs and elevating service standards
1–3 years plus of supervisory or team‑lead experience
Experience in healthcare, pharmacy benefits, or a related customer service environment
Familiarity with SAP systems, workforce management tools, and performance dashboards
This position will be located in Memphis, TN or Lake Mary, FL and will require 2/3 days in office
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
Company
The Cigna Group
The Cigna Group is a healthcare firm that focuses on providing hospital services and innovative solutions for better health.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
David Cordani
Chairman and Chief Executive Officer
Michele Berg
CEO Communications
Recent News
2026-01-25
2026-01-06
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