Techfour Technology · 1 day ago
Application Support Officer
Delhi, OH
Full-time
Onsite
New Grad, Entry LevelTechFour Technology is a dedicated Information Technology services company focused on delivering performance-driven solutions. The Application Support Officer role involves providing technical support for application-related issues and ensuring optimal application functionality.
Enterprise ApplicationsEnterprise SoftwareInformation TechnologyManagement Consulting
Hiring Manager
Ridhi Jain
Responsibilities
Providing technical support for application-related issues
Diagnosing and resolving software problems
Collaborating with teams to ensure optimal application functionality
Assisting in troubleshooting customer queries
Escalating complex issues when necessary
Maintaining documentation for processes and solutions
Regularly monitoring and maintaining application systems
Qualification
Required
Proficiency in diagnosing and troubleshooting software-related issues
Basic to intermediate understanding of application functionality and system operations
Effective communication and customer support skills
Strong organizational skills with the ability to maintain detailed documentation
Experience with incident management and escalation processes
Ability to work collaboratively as part of a team
Preferred
Bachelor's degree in Information Technology, Computer Science, or a related field is preferred
Familiarity with ticketing systems and basic IT tools is a plus
Company
Techfour Technology
TechFour is a performance oriented Information Technology services company.
Founded in 2011
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase