Aston Carter · 10 hours ago
Site Manager
Greenwich, CT
Full-time
Onsite
Mid, Senior Level
$32/hr - $35/hr
3+ years expAston Carter is a global provider of corporate talent solutions, and they are seeking a Site Manager to oversee the operational management of a multi-specialty medical clinic. This role involves ensuring effective systems are in place for patient care, staff management, and regulatory compliance, while fostering a collaborative work environment.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Monitor staff workflows and ensure assigned tasks are completed
Oversee Epic work queues and in-baskets to ensure same-day responses when possible, with a maximum response time of 24 hours
Respond to patient complaints in real-time and conduct timely investigations
Remain responsive to staff needs by troubleshooting issues or engaging the appropriate resources
Maintain staff morale and build trust by ensuring concerns and tasks are addressed promptly
Collaborate with other department managers when challenges are identified that impact patients or staff
Provide direct supervision of the Office Coordinator and Patient Navigator, and co-supervise clinical support staff
Provide day-to-day management of clinic operations, ensuring seamless patient flow, scheduling efficiency, and clinic throughput
Resolve operational and medical-administrative issues in collaboration with Medical Site Directors
Monitor adherence to clinic operating policies and procedures in conjunction with the Clinical Services Department
Lead initiatives to improve access, no-show rates, cycle times, and care coordination
Recruit, onboard, train, and develop staff in partnership with Human Resources and the Director of Operations
Conduct annual performance evaluations, competency reviews, and corrective actions when needed
Ensure compliance with all regulatory requirements including OSHA, HIPAA, CLIA, HRSA, and the Joint Commission
Collaborate with Revenue Cycle on registration accuracy, insurance verification, claims, and collections
Monitor provider productivity, visit utilization, and associated performance metrics
Provide regular updates to the Director of Operations regarding staffing, performance indicators, operational risks, and site needs
Qualification
Required
3–5+ years of healthcare administrative or management experience
Strong understanding of clinical workflows and patient care operations
Strong supervisory experience with 10+ employees
EMR proficiency; Epic strongly preferred
Strong leadership, communication, and team building abilities
Ability to analyze operational data and drive performance improvements
Knowledge of OSHA, HIPAA, infection control, HRSA, and Joint Commission standards
Preferred
Bachelor's degree in healthcare administration, business, or related field preferred
Experience working within an FQHC environment
Previous supervisory experience in a multi-disciplinary clinical setting
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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