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Aston Carter · 9 hours ago

Collections Specialist

Cary, NC

Contract

Hybrid

Mid Level

$20/hr - $22/hr

3+ years exp

Aston Carter provides world-class corporate talent solutions and is seeking a Collections Specialist to manage accounts receivable for an international accrediting organization in the healthcare industry. The role involves overseeing aging accounts, improving collection processes, and collaborating with various departments to ensure timely collections and customer engagement.

ConsultingHuman ResourcesInformation Technology

Growth Opportunities

Responsibilities

Take ownership of the AR aging, prioritizing:

120+days past due

Then60–90 days

Then 30–60 days

Then current balances

Evaluate and reconcile the existing aging report (over $20M total; $11M in 30‑day bucket)

Immediately begin collection efforts on aging accounts using an educational, customer‑first tone

Assess current collection practices and redesign the workflow for higher success

Develop a clear, repeatable collection process, including timelines, triggers, templates, and escalation paths

Create proactive outreach strategies to prevent invoices from becoming past due

Build a framework for monitoring contract cycles to ensure timely invoicing and follow‑up

Contact customers professionally to clarify billing information, resolve issues, and secure payment commitments

Work collaboratively with internal Account Advisors, AR Specialists, and program managers to support customer engagement

Approach conversations with assertiveness, empathy, and professionalism - educating customers rather than challenging them

Partner with Accounting, AR staff, and department leaders to understand invoice status, account ownership, and necessary follow‑up

Support the transition from legacy AMS to Sage Intacct + Navigator workflow

Download, organize, and analyze AR data in Excel to identify trends, risks, and priorities

Prepare weekly reports highlighting collection progress, risks, resolved issues, and recommended improvements

Track measurable reduction in aging balances, especially in the 120+ day category

Qualification

Accounts ReceivableCollectionsERP systemsAging ReportsExcel

Required

3+ years of collections experience

Experience with aging reports

Experience with process improvements on collections

Experience with ERP systems (Sage Intact) and Excel – pivot tables, v lookups, sort & filter, subtotals, import/export

Take ownership of the AR aging, prioritizing: 120+days past due, then 60–90 days, then 30–60 days, then current balances