tango · 4 hours ago
Senior Production Support Engineer
Phoenix, AZ
Full-time
Onsite
Senior Level
5+ years expTango is a leader in the home health management industry, preparing for significant growth. They are seeking a Senior Production Support Engineer to serve as a technical leader, responsible for resolving complex production issues and improving the stability and reliability of healthcare applications.
AnalyticsHealth CareHome Health Care
No H1B
U.S. Citizen Only
Responsibilities
Serve as a senior escalation point for complex, high-severity production incidents
Lead investigation, diagnosis, and resolution of issues spanning applications, integrations, data, and infrastructure
Own incident response for critical outages, including coordination, communication, and follow-through
Partner with Level 1 support to guide triage, validate findings, and ensure timely escalation when needed
Troubleshoot enterprise healthcare systems built on: Microsoft .NET / C#, React front-end applications, SQL Server / Azure SQL, IIS and Azure cloud services
Perform advanced SQL analysis for data validation, reconciliation, and corrective actions
Diagnose issues related to EDI workflows and transactions (e.g., 278, 837, 835, eligibility, authorizations)
Support integrations with payers, clearinghouses, trading partners, and external healthcare vendors
Lead root cause analysis (RCA) for recurring or high-impact incidents
Identify systemic issues and partner with Engineering and Platform teams to drive permanent fixes
Contribute to backlog prioritization by translating production issues into actionable technical requirements
Actively reduce production toil through documentation, automation, and process improvements
Proactively monitor system health, performance, and data integrity
Partner with platform and engineering teams to improve alerting, logging, and observability
Identify early warning signs of instability and take preventive action before business impact occurs
Create and maintain high-quality technical documentation, runbooks, and knowledge base articles
Improve production support processes, standards, and escalation paths
Mentor junior production support engineers and analysts through coaching and technical guidance
Ensure all production support activities comply with HIPAA, CMS regulations, and PHI handling requirements
Support audits, incident reviews, and compliance inquiries as needed
Participate in on-call rotations and provide after-hours support for critical systems
Qualification
Required
U.S. citizenship (required due to production environment access)
5–8+ years of experience in production support or operations engineering within a healthcare environment
Strong hands-on experience with: Microsoft stack (C#, .NET, SQL Server, IIS, Azure), React application troubleshooting, Advanced SQL querying and data correction
Deep understanding of healthcare IT operations, including: EDI transactions (X12: 278, 837, 835, etc.), HIPAA, CMS, and PHI compliance
Proven experience working directly with payers, trading partners, and healthcare vendors
Excellent troubleshooting skills with the ability to work through ambiguity and incomplete data
Strong written and verbal communication skills, including incident leadership and stakeholder updates
Preferred
Experience supporting enterprise-scale, cloud-native healthcare platforms
Familiarity with FreshService, ServiceNow, Azure DevOps, or similar ITSM tools
Background in Home Health, Revenue Cycle, or Clinical systems
Experience participating in or leading major incident response (SEV-1 / SEV-2)
Company
tango
tango is a post-acute management services company that provides home healthcare services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Lobley
Chief Executive Officer
David Wilkinson
Chief Financial Officer
Recent News
2025-10-01
2025-08-05
Company data provided by crunchbase