Help at Home · 13 hours ago
After-Hours Care Coordinator
Miami, FL
Full-time
Onsite
Entry Level
1+ years expHelp at Home is a leading provider of in-home personal care services, dedicated to empowering individuals to live independently. As an After-Hours Care Coordinator, you will maintain seamless care delivery outside of standard business hours, serving as the primary contact for clients and caregivers while managing schedules and addressing urgent issues.
Health CareHome Health CareHospitalNursing and Residential CareTherapeutics
Responsibilities
May maintain elements of the assigned clients’ files, employee files and all related paperwork
Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records
May provide direct training
Assigns homecare aides based on the client’s overall needs and Plan of Care
Monitors the performance of assigned homecare aides who provide and support patients with personal care to ensure quality service
Proactively communicates schedules and changes with clients, home care aides, referral sources, team leads, managers and the branch manager
May conduct in home visits with a client per month to maintain perspective and connections to the Client and Caregiver experience
Prepares and submits routine departmental reports as required
Records and maintains accurate documentation of the client’s condition and overall service
May, where applicable, conduct and keep record of client satisfaction surveys, client in-home visits, employee evaluations and employee in-service trainings
Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents
Provides education and coaching on changes to a client’s Plan of Care
Maintains positive working relationships with clients, homecare aides, referral sources, team leads, managers and branch managers
Ensures compliance with local, state and federal laws as well as with Company policies and procedures
Performs other related duties as assigned
This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above
Qualification
Required
Excellent organizational skills; ability to multitask and manage multiple responsibilities
Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals
Strong problem-solving skills; ability to deal with conflict in a professional manner
Ability to multitask and manage multiple responsibilities
Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner
High school graduate or equivalent preferred; May require higher level of education or certification
1-2 years of experience in customer support, staffing coordination, home care coordination, or healthcare support
Basic computer literacy and typing skills
Ability to move, transport, or position: up to 50 pounds
Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs
Ability to communicate effectively and clearly with others to exchange information
Preferred
Medicaid, Waiver, or Home Healthcare experience preferred
Benefits
Comprehensive medical, dental, and vision coverage
401(k) retirement plan
Paid time off and holidays
Employee assistance programs and wellness initiatives
Flexible options to support a balanced life
Company
Help at Home
Help At Home provides viable alternative to living in a nursing home or long-term care facility.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-08-25Acquired
Leadership Team
Chris Hocevar
Chief Executive Officer
Ray Smithberger
Chief Operating Officer
Recent News
2025-12-11
Behavioral Health Business
2025-12-06
2025-11-19
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