Four Seasons Hotels and Resorts · 11 hours ago
Reservations Agent
Westlake Village, CA
Full-time
Onsite
Entry Level
$23.07/hr - $23.07/hr
1+ years expFour Seasons Hotels and Resorts is a luxury hotel company committed to creating exceptional guest experiences. The Reservations Agent role involves promoting the resort, capturing sales from incoming calls, and ensuring a seamless booking experience for guests.
HospitalityHotelLeisureRental PropertyTravel
Responsibilities
Capture sales from in-coming reservations calls and coordinate details of each reservation
Complete internal reservation forms and reports which includes ensuring the cleanliness of all bookings that come from different channels within the Four Seasons
Answer General Reservations e-mail and Four Seasons Messenger feature, retrieve and distribute mail and process guest requests
Process WRO, and Internal reservations
Ensure that all booking requirements are met for each booking
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests
Qualification
Required
Excellent reading, writing and oral proficiency in the English language
The ability to have strong communication skills among co-workers and guests
The ability to multi-task on several assignments at once
The ability to anticipate guests needs and go above and beyond when needed
The ability to operate computer equipment and other systems associated with the position
High school degree or equivalent experience
One to two years previous experience as a receptionist or in a related position
Benefits
Health Insurance - Medical, Dental & Vision
401K Retirement savings plan
Employee Assistance Program
Investment in your Wellbeing
Life Insurance
Complimentary Room nights and discounted rates
Complimentary Dry Cleaning for Employee Uniforms
Free meals and on-site parking
Training programs, tuition reimbursement
Growth & Development opportunities
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
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