Greater Nevada Credit Union · 12 hours ago
SENIOR MEMBER RESOURCE CENTER REPRESENTATIVE
Reno, NV
Full-time
Onsite
Mid, Senior Level
$38K/yr - $54K/yr
1+ years expGreater Nevada Credit Union is dedicated to helping people Live Greater through financial inclusion and education. The Senior Member Resource Center Representative plays a key role in providing exceptional service and sales support to members while handling complex inquiries and collaborating with team members to enhance operational processes.
AccountingBankingFinancial ServicesInsurance
Responsibilities
Serve members professionally and efficiently by promptly handling teller transactions through ITM Video conferencing, telephone, and electronic support
Support member success goals and the Strategic Business Plan across multiple channels (phone, email, live chat, secure messaging, text, GNCU.org, fax) for complex sales and service requests
Assist the MRC during peak call times, responding to telephone calls or ITM sessions to enhance member experiences
Process complex and high-risk transactions and maintenance requests as authorized by GNCU staff, including providing overrides for requests exceeding specialist authority levels
Review and address member escalations and requests requiring situational analysis and sound decision-making
Develop team members through coaching, feedback, and training initiatives
Serve as a Subject Matter Expert on all GNCU products and services, providing guidance and support to both members and colleagues
Qualification
Required
1+ year of customer service experience required
1+ year of banking and call center experience or the equivalent
Demonstrated ability in written communication
Preferred
Bilingual is a plus
Benefits
Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
Health Savings Account contributions
Supplemental insurance and life insurance plans
Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
Paid time to volunteer and make a contribution to the community
Employee product and service discounts
Company
Greater Nevada Credit Union
Greater Nevada Credit Union offers saving account, personal loans, online & mobile banking, commercial, and merchant services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Danny DeLaRosa
President and CEO
Recent News
EIN Presswire
2025-07-23
Nevada Business Magazine
2024-04-26
2024-04-26
Company data provided by crunchbase