Wells Fargo · 8 hours ago
Senior Customer Service Representative - Auto
CHANDLER, AZ
Full-time
Onsite
Mid, Senior Level
4+ years expWells Fargo is seeking a Senior Customer Service Representative in Consumer Lending as part of Wells Fargo Auto. The role involves supporting less experienced representatives, providing complex customer support, and recommending process improvements to enhance overall customer service effectiveness.
BankingFinancial ServicesFinTechInsurancePayments
No H1B
Responsibilities
Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team
Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact
Perform complex customer support tasks
Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined productivity and performance goals
Interact with immediate team and communicate with other departments
Support less experienced representatives and assist managers or supervisors on handling escalated inquiries or complaints
Perform research to resolve complex customer problems
Recommend areas needing improvement
Interact with internal and external customers
Qualification
Required
4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred
Call Center experience in Auto
Strong knowledge and understanding of Auto policies, procedures and systems, like ITop, ICMP, DealerTrack and/or Workflow
Excellent customer service skills in listening, eliciting information efficiently, comprehending, researching and resolving complex customer issues
Experience in achieving high production and quality standards
Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
Strong organizational, multi-tasking, and prioritizing skills
Ability to work effectively in structured but flexible, adaptable and changing, call center environment
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
2026-01-24
2026-01-23
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