Keller Executive Search · 3 weeks ago
Senior Customer Experience Manager
New York, NY, US
Full-time
Onsite
Senior Level
$115K/yr - $160K/yrKeller Executive Search is a recruitment firm seeking a Senior Customer Experience Manager in New York. This role involves setting direction for Customer Service priorities, enhancing cross-functional execution, and enabling scalable growth within the organization.
Staffing & Recruiting
Responsibilities
Data-driven approach with comfort using metrics, reporting, and process improvement methods
Strong stakeholder management and experience working across functions and geographies
Knowledge of relevant local regulations and best practices that impact Customer Service operations
Proven ability to set strategy and deliver measurable outcomes in a fast-paced professional services environment
Experience managing budgets, vendors, and complex initiatives end-to-end
Qualification
Required
Data-driven approach with comfort using metrics, reporting, and process improvement methods
Strong stakeholder management and experience working across functions and geographies
Knowledge of relevant local regulations and best practices that impact Customer Service operations
Bachelor's degree required; advanced degree or professional certification preferred
Proven ability to set strategy and deliver measurable outcomes in a fast-paced professional services environment
Experience managing budgets, vendors, and complex initiatives end-to-end
Preferred
advanced degree or professional certification
Benefits
Opportunities for professional growth through leadership development and high-visibility projects.
Flat management structure with direct access to decision-makers.
Open communication environment.
Full medical coverage.
Company
Keller Executive Search
Keller Executive Search is a boutique executive recruitment and advisory firm dedicated to connecting top-tier talent with leading organizations worldwide.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase