Adecco · 2 days ago
Customer Support and Order Processing
Fort Lauderdale, FL, US
Full-time
Onsite
Entry Level
$20/hr - $20/hr
2+ years expAdecco is hiring a Customer Support and Order Processing Specialist to join a fast-paced and detail-driven administrative team. This role supports customers throughout the entire order cycle—ensuring accuracy, timely communication, and exceptional service.
EmploymentHuman ResourcesRecruitingStaffing Agency
Responsibilities
Process customer purchase orders in the M3 system with accuracy and release orders to Logistics
Verify product pricing, availability, and shipping details with customers
Monitor backorders and coordinate releases as inventory becomes available
Partner with the Operations Manager to expedite urgent backordered items
Follow up with customers for required shipping documentation
Prepare, review, and audit export documents (Commercial Docs) for customs compliance
Issue daily invoices and maintain accurate shipping records
Provide customers with updates on order confirmations, invoices, and tracking
Respond promptly to customer inquiries regarding stock, pricing, and orders
Work with sales staff to confirm special pricing, project codes, and unique customer requests
Coordinate with the Warehouse Manager on customer claims (shortages, damages)
Keep an organized workspace and maintain order documentation prior to shipment
File all shipment-related paperwork—order confirmations, invoices, POs, and email instructions—by end of day
Support annual physical inventory through counting and reconciliation
Assist with additional operational tasks as assigned
Qualification
Required
Ability to work in a team environment
Strong verbal and written communication abilities
Ability to plan, prioritize, and process information efficiently
Previous experience in order processing or customer support required
Strong customer relationship and problem-solving skills
Proficiency with ERP systems and Microsoft Office (Word, Excel, Outlook)
Highly organized, detail-oriented, and able to meet deadlines
High School Diploma or GED required
Minimum 2 years in customer support, administration, or order processing
Strong organizational and time-management skills
Self-motivated and results-oriented
Fluent in English and Spanish (required)
Ability to read, interpret, and prepare business documents, reports, and customer communications
Preferred
Portuguese proficiency is a strong plus
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Company
Adecco
Adecco is a staffing agency that offers HR solutions and career resources to clients and associates.
10001+ employees
H1B Sponsorship
Adecco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2022 (2)
2021 (5)
Funding
Current Stage
Late StageLeadership Team
Jeney James
Vice President, Customer Success & Segment Leader of MSP/VMS Partnerships
Rebecca Parsons (she/hers/her)
Vice President, Customer Success -Emerging & Program Partnerships & Sales Effectiveness & Operations
Recent News
Tech Startups - Tech News, Tech Trends & Startup Funding
2025-11-27
Business Recorder
2025-06-21
UPSTATE BUSINESS JOURNAL
2025-02-09
Company data provided by crunchbase