BoF Careers · 1 day ago
Bloomingdale's Sr. Manager, Customer Strategy, Stores and Digital
New York, NY
Full-time
Onsite
Senior Level
5+ years expBloomingdale's is focused on making fashion personal and fun while promoting an inclusive culture. The Senior Manager, Customer Voice will turn customer feedback into actionable insights, owning the customer survey strategy and advocating for customer needs within the organization.
Marketing & Advertising
Responsibilities
Owns Customer Voice reporting and communication throughout the Bloomingdale's organization
Leads the Net Promoter Score (NPS) and Customer Satisfaction (CSAT) metrics including plan development, analysis and reporting
Serves as primary Bloomingdale's partner to the Macy's, Inc Customer Insights team, collaborating on survey strategy and offering Bloomingdale's POV to influence enterprise strategy
In partnership with Digital Customer Care team, ensures digital experience feedback is heard, captured and connected to digital product teams
Leads on special projects, turning insights into compelling stories by synthesizing research across multiple sources (satisfaction surveys, website experience feedback, etc) and bringing customer pain points to life
Supports efforts to continually innovate around survey/feedback methodology to adjust to changing customer preferences
Qualification
Required
Bachelor's Degree from a 4-year college or university required
5+ years of relevant work experience
Thinks like a customer and embodies a customer-centric mindset that drives customer advocacy with cross-functional partners
Expertise in analyzing data and extracting and communicating actionable insights from a variety of qualitative and quantitative sources
Demonstrates a strong sense of urgency - critical
Ability to work a flexible schedule based on department and Company needs
Outstanding relationship orientation with the ability to build meaningful relationships with key business stakeholders across our Macy's, central organization, and stores
Excellent communication (written, verbal, storytelling) skills; high level of creativity, independence, and ability to project confidence
Team player who is a self-starter and can thrive in fast-paced, results-oriented environment
Maintains confidentiality and security of sensitive company information
Influences stakeholders without direct reporting authority, gaining consensus, managing conflict, and resolving issues when they occur
Excellent computer skills, including Microsoft Office Suite (Excel, Word, PowerPoint)
Requires periods of walking, standing, hearing, talking, reaching with extended arms, kneeling, crouching, and climbing ladders
Frequent use of computers and other office equipment
Requires close vision, color vision, and ability to adjust focus
Occasionally lift/move up to 25lbs
Company
BoF Careers
BoF Careers connects professionals in fashion, beauty and luxury to The Business of Fashion's global marketplace of over 2,000 opportunities.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase