CrewBloom · 4 months ago
Operations & Systems Engineer
United States
Full-time
Remote
Senior Level
5+ years expCrewBloom is seeking a highly skilled Operations & Systems Engineer to join its Health Insurance Exchange (HIX) team. This essential role ensures the performance, availability, and reliability of mission-critical systems by driving proactive system monitoring, timely issue resolution, and continuous improvement initiatives.
Business DevelopmentConsulting
Responsibilities
Proactively monitor system availability, capacity, and performance using Dynatrace and complementary tools
Investigate and analyze performance issues; assess severity and ensure appropriate escalation and resolution
Configure and manage Dynatrace dashboards, custom alerts, and performance tracking metrics (e.g., response time, throughput, error rates)
Identify performance degradation early through alerting mechanisms and support rapid remediation
Collaborate cross-functionally with internal teams, vendors, architects, and the PMO to resolve operational issues
Support daily operations, including production system maintenance and patch management
Perform data updates and generate both ad-hoc and scheduled reports using SQL and tools such as Toad or SQL Developer
Develop and manage project plans and timelines, ensuring timely delivery of high-quality outputs
Document systems processes and contribute to the development of operations best practices
Oversee User Access Request processes for systems, databases, and monitoring tools
Manage digital certificate lifecycle and updates in coordination with vendors
Maintain a comprehensive software inventory with version tracking and update planning
Create professional reports and presentations using Microsoft Office applications, especially Excel and PowerPoint
Ensure compliance with EOHHS IT policies, security standards, and regulatory requirements
Qualification
Required
Proven ability to diagnose and resolve complex IT issues using enterprise monitoring tools, with Dynatrace experience required
Strong technical background in systems operations, monitoring, and performance optimization
Familiarity with AWS, Amazon QuickSight, and scripting languages (e.g., Linux Shell, Python) for automation
Solid understanding of APM (Application Performance Monitoring), synthetic monitoring, and log analytics
Experience interpreting and creating technical diagrams, including ERDs and architectural diagrams
Hands-on experience with ticketing systems such as ServiceNow, and project tracking tools like JIRA
Excellent communication and interpersonal skills, with the ability to engage both technical and non-technical stakeholders
Effective at managing multiple priorities in a fast-paced, mission-critical environment
Bachelor's Degree in Computer Science, Information Systems, or a related field
5–8 years of relevant experience in operations or systems engineering roles
Experience supporting production environments with mission-critical applications, preferably in government or highly regulated sectors
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Visio, and MS Project)
Primary internet connection with a minimum speed of 15 Mbps
Backup internet connection with at least 10 Mbps
Backup connection must be capable of supporting work during a power outage
Desktop or laptop equipped with at least: Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor
A minimum of 8 GB RAM
Backup Device must meet or exceed the performance of an Intel Core i3 processor
Must be functional during power interruptions
A functioning webcam
A noise-canceling USB headset
A quiet, dedicated home office space
A smartphone for communication and verification purposes
Benefits
Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
Company
CrewBloom
CrewBloom is a remote recruitment agency
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kate Ringcodan
Co-Founder
Recent News
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