MODE Global · 3 hours ago
Account Manager - Logistics
Pittsburgh, PA 15205
Full-time
Onsite
Mid LevelMODE Global is the 5th largest truckload broker and the largest non-asset intermodal provider in North America. The Account Manager - Logistics will manage key accounts, ensuring clients receive optimal service and maximizing profitability while handling day-to-day transportation operations.
Air TransportationFreight ServiceShippingTransportation
Responsibilities
Manage key account(s) by ensuring that our clients receive the best product at the most reasonable cost, while maximizing margin, and network efficiency
Responsible for building relationships within our key account to leverage growth of account
Responsible for all day-to-day activities in the transportation cycle: dispatching carriers to align with our customers’ needs, tracking shipments, customer reporting, and invoicing
Manage the operational day to day tasks of assigned Key Accounts
Develop and maintain solid professional relationships with key accounts, vendors, negotiate for cost-effective services, and support operational processes
Producing, reviewing, and distributing documentation
Provide customer service internally and externally through phone, email, and other communication methods
Builds and established rapport with Key Accounts leading to better communication, support, and growth potential
Research and quote transportation costs specific to key account comparable services
Develop, grow, and expand the business while ensuring timely and accurate pricing
Utilize analytics to analyze profitability and assess future margin requirements while leading the development and execution of analytic tools and other strategies that drive growth, increase profitability, and improve processes
Leverage relationship with key account to include on-site visits, securing competitive margin and revenue
Collaborate to ensure accurate and complete alignment of clients and lanes through required notifications, reporting, accessorial agreements and invoicing while ensuring key account growth in volume and margin
Ensure carrier performance and event compliance according to Company standards
Identify and prioritize problems and implement actions to correct the situation
Develop and execute timely resolutions to transit delays; notify clients of any issues with their shipments and educate them on industry and/or regulatory changes
Ensure complete, accurate, and timely client order acceptance/entry into the Company system via EDI, web tender, email, fax, phone, or other applicable form of communication
Facilitate efforts to determine most cost-effective recover plan for missed pick-ups and deliveries
Identify accessorial charge patterns; consult with clients to develop processes to reduce charges
Determine which accessorial charges can billed and effectively communicate charges to clients/vendors within 24 hours of occurrence
Assist Sales and Accounting departments on invoicing discrepancies, acting as lead on all customer communications
Some after hours and weekend work to respond to issues as needed
Other duties and projects as assigned
Regular attendance and punctuality are required
Operates safely in all conditions
Follows policies and procedures
Qualification
Required
Quick learner, multi-tasker, organized, detail-oriented, problem-solver
Strong customer service and communication skills; thrives in a fast-paced environment
Proven experience managing/prioritizing own work assignments, and meeting deadlines
Requires confidence and independent decision-making skills to problem-solve, juggle competing priorities, and provide accurate and responsive customer service
Ability to quickly assess client situations and escalate to management when needed
Ability to work effectively independently and within a team environment
Experience with standard Microsoft Office and related technology
Ability to work in a constant state of alertness and in a safe manner
Must be capable of working under tight time constraints in a high-volume environment with multiple priorities
Must be authorized to work in the United States
Must be able to work flexible hours across all shifts, weekends, etc based upon business operational demands and may be required to operate across various locations
Preferred
Previous brokerage-related or transportation-related experience preferred but not necessary
Benefits
Medical
Dental
Vision
Flexible time off policies
Generous match to your 401k plan
Company
MODE Global
MODE Global provides transportation, freight, shipping, and package of parcel solutions.
Founded in 1989
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lance Malesh
President / CEO
Recent News
2025-12-05
Company data provided by crunchbase